After waiting nearly 20 minutes to be seated, it was about 10 more minutes before our waitress took our order. My wife ordered scrambled eggs and bacon with a side of the pancake bites. I ordered the ultimate skillet with over easy eggs and a side of wheat toast. The waitress brought my coffee which was barely warm. She never came back to fill my cup which was a good thing because the other servers gave me fresh hot coffee.
My skillet arrived lukewarm at best. The mushrooms were not cooked and the eggs were burned. My wifes meal was not better as her eggs were literally ice cold. After several minutes the waitress came back and said she would get the manager. When the manager arrived she offered to recook the meals without offering any type of apology. She explained that they lowered the temperature of the skillet meals because someone got burned. I had to ask her if she was going to comp us for the meals which she did.
In fairness to the restaurant in Richmond Hill, the recooked food came out hot but lacking in any quality. I barely found any sausage on my skillet and the potatoes were bland. Very disappointing because I thought this would be a great substitute for the scram slam which I used to enjoy. We enjoyed the pancake bites which were light and flavorful.
Worst experience I have ever had in Dennys. This is disappointing because I have always enjoyed Denny s especially the diner style restaurants. We will not be back.
I love this place for a quick & cheap meal... staff/service is great and the food is actually good. I was pretty impressed with my first few visits as i was thinking the place would service up mediocre food and fake smiles... i was pleasantly surprised. =)
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