Wednesdays are probably the best time to come here - I came in and they had a special going on for $5 mojitos and margaritas and had some great live music playing - the lighting and ambiance is great , very laid-back and relaxing... they even have hookah! i was very impressed and will return to see what else they have going on for other nights!
Food was great.... watch your billing... was completely wrong and then charged more then I signed... took our party 45 minutes to decipher the bill after the waitress told us in the begining she could break it up.
I will never visit this establishment again! Three friends and I went to have dinner and first they told us it was a 20 minute wait. Inadvertently, our buzzer buzzed in like 2 minutes and we found that it was a mix up. The host seated us anyway because of their mistake. I thought that was nice but it went ALL downhill from there. We were seated for about 10 minutes before a waitress came. She didn't introduce herself and was rude, particularly after we told her that we would be using a Groupon. She took our orders and disappeared for the rest of the night. We had to ask another waitress and a busboy to get her to come back TWICE. In addition, she added 20% gratuity on the bill before she took off the amount for the Groupon. We had to research the Groupon online because that was not the protocol. Tax and gratuity was not included. The manager had an attitude and took it off. Finally, the bill was corrected and we had two cards and some cash to pay with. The manager, being a jacka$$, gave the waitress the cash because he presumed that we weren't going to tip her and charged the cards incorrectly. Needless to say we didn't leave her a tip and when we were standing outside and people asked how it was we made sure to tell them about our terrible, terrible, terrible experience.
I'm very disappointed in this establishment and I will NEVER visit again.
May 18, 2009
This past month I was planning my first year anniversary. I had considered several restaurants for my party. I found Eclipse Di Luna through a web based reservation system for restaurants I use called Open Table. I made my reservation for a party of 10 and stated in the notes it was an anniversary party. My friends made me a beautiful cake to take to the restaurant. Upon arrival at the restaurant, my party and I were seated. They offered to take my cake and I told them I wanted it on the table. At that time I was told of a $10.00 cake fee. What? What is a cake fee? The hostess told me that they charge everyone that fee that brings a cake. I was shocked that a place that wanted my business would do that. While this place would surely be for those that wanted to be trendy or seen, that was not my purpose for being there. The band was good but so loud that none of us could hear each other at the table. The air conditioner directly above me leaked water on me, but I didn’t want to complain and ruin my party. I found the food to be good, however the service very scattered and disorganized. After ordering; food started coming out to the table, with none of the food runners knowing to whom the food was for. We actually ended up with food that none of us ordered, and some food never even arrived. Being that I didn't want embarrass my guests or me, nothing was said. We got the bill and proceeded to pay with various credit cards, all my guests writing down the amount they owed and giving the server their card. At that point I told the server, here is my card and I guess the rest is mine and my four closest friends. The cards and bill came back to the table, and being that I trusted it would all be right on my card, I signed. Saying thanks to my guests and saying good bye I didn't bother to look at my part of the bill. I was shocked, the next day, when I looked at my bill and found out that it was over $200.00 when I expected it to be $150.00. I went back by the restaurant to talk to a very surly and unfriendly manger who was also the co-owner of the restaurant about the bill. He made me feel like a victim and that he had very little interest in resolving my concern. When I mentioned the cake fee, he rudely said” You used my utensils and plates, what do you expect” I told him that we had spent $300.00. He said “that’s nothing for 15 people”. I was totally shocked at such comments. I told him that I could circle what I was supposed to pay for. He then told me, that it is one check and it was my responsibility to figure it out. Long story short the owner was rude and mean. He told me that he would check with his partner and manager, that worked that night and get back to me. This place might have been around for many years, but I will never go back. A far as having a group there, I strongly advise against it. As for being appreciated for my business and showing a concern, that is a big fat negative. If you want to drink at the bar and socialize, it might be ok; however I don't spend money at places that don't appreciate my business.
Update: May 27, 2009
I contacted the Eclipse in Dunwoody last week and spoke the general manager about this situation. She showed a genuine interest and told me that was not they way they operated. She said she would talk to one of the owners and get back to me. A week later and I have not heard anything, not only from her, but not even from the owner at the one on Miami circle, who said
he would get back to me. I find this a poor way to do business. What they don’t seem to know is that I am associated with many people in the Atlanta hospitality field and Concierge here as well. I will be sharing my experience with not only them, but with as much media outlets as I can.
If you ever try to call in a reservation or call in to get a gift certificate it's like pulling teeth! If you do not get there early you can forget about sitting in the patio and inside is great but it is very loud. Not a good place to try and have a conversation but it is a really fun place.
This was a truly great experience! The food was terrific. I felt like you were stepping into the night life on the mediterrian coast of Spain. Men were outside playing guitars. The decor added to the ambiance, and the service was good. It was a dining experience that catered to all the senses :)
Great, tasty tapas, for the low-low. It can get pretty loud. So, don't go if you're not in a festive mood. You do better making reservations. I've seen the line get pretty ridiculous. A great date place.