The total experience was horrible. Check in was a disaster(firsth they said they lost reservation, they said 100% booked so couldn't help us, then magically found reservation) Charged my friend who made reservation for both rooms. Even after swipping my card. Had to go back to lobby later to settle that (and took days before they took charges off her card) Room was smelly (like mildew). elevators sucked. Then when I get home and check credit card statement, they charged 3 nights stay onto my bill, 3 days after I left the city. Still waiting to remedy that. Couldn'r get azn actual person on the phone. I had to leave a message. Just awful, the whole time.
The view and location are fantastic, but it goes down from there. First their housekeepers can't count--would pick up 5 towels and leave 3. We would notice the tidbits on the floor would not be vacuumed up--would have to call for that. The complimentary coffee in the room was rarely available--they managed to screw this up every which way, leave no coffee, or leave only decaf, or leave no creamer, or leave no stir sticks--you have to give them creativity points for managing to come up with every which way to screw this up!!! and this happened daily.
Another bone to pick is not having fitted sheets. A hotel of this quality should have fitted sheets. Short of fitted sheets, they should be tucked in, but no! Every night, we got to play housekeeper and tuck in our own sheets or end up with a bed sheet mess by morning--after our 12 day stay--the Westin managed to make our next stay at a Microtel seem like heaven.
Oh... remember the earlier comment about how housekeeping couldn't count...the coup de grace was being charged for using the mini fridge when we didn't. It was only $3, but would Westin knock off the charge?--no way. They expect you to pay for their lack of service!
I would never recommend this hotel to anyone I like. If only we could get America's enemies to stay here, they would come out with their hands up in surrender.
WE WERE TAKING A VACATION THIS WEEKEND ,WHERE DO I START OFF. FIRST ON HOW DISTASTEFUL THIS HOTEL IS THE ROOMS ARE SO OUTDATED THAT THEY ARE STILL USING NONE DIGITAL TV'S (THEY HAVE NOT CAUGHT UP WITH THE DIGITAL REVOLUTION).THE BATHROOMS WERE VERY MICRO ,THE TOILET BARELY FLUSHED AT ALL,THEY HAD NOTHING AT ALL TO KEEP OUR FOOD COLD ,WE HAD NO MICROWAVE AND WHEN WE CALLED FOR ONE THEY SAID THEY WERE BRINGING ONE, WE NEVER GOT IT ,THE AIR STOP WORKING AT 4:00 AM THEY SENT SOMEONE UP TO FIX IT, HE SAID THAT WAS THE BEST HE COULD DO. THE ROOM SMELLED LIKE MILDEW THEY ALSO CHARGED US 52 DOLLARS FOR VALET PARKING I THOUGHT IT WAS IN WITH THE STAY AND WHEN THEY DID BRING OUR VEHICLE IT TOOK ABOUT 20 MINUTES ,THE POOL WAS SUPER COLD AND HAD ALOT OF SALT IN IT .THE ONLY THING WE ENJOYED WAS THE VIEW BUT EVEN IF THEY SENT ME FREE ROOMS FOR THIS HOTEL I WOULD NOT EXCEPT IT. I WOULD GO ELSEWERE SO PLEASE DO NOT PAY FOR THIS HOTEL BETTER YET STAY AS FAR AWAY FROM IT AS YOU CAN OR FOR THE SAME EXPERIENCE YOU CAN GET A MOTEL IT WOULD BE CHEEPER.ALSO VERY OVER PRICED DO YOUR RESEARCH BEFORE MAKING RESERVATIONS AND DONT LEARN THE HARD WAY LIKE I HAD TO.
I was going to make reservations until I read all the horrible reviews. I was looking forward to a nice weekend away with my wife. As a few have mentioned it was a place you had wanted to stay. I'll stay at the Embassy Suites in Buckhead. I highly recommend it. Thanks again for the heads up...
They have no camera's in the parking garage attached & they do not care if something happens to you or your car!! We parked in the Westin's Parkning Garage and someone was able to get in - get to the seventh level - do over $2,000 damage to my car and leave without anyone seeing it. Not even the 15 Valets they had working...hmmmmm. Oh - and don't ask to look on the camera's because they don't have any that work! No wonder this stuff happens. Police think it may have been an inside job, but The Westin doesn't even care to return my phone calls. Be careful - and hope no one gets hurt in that garage because there are no camera's and no one really cares at the hotel. I would never in all my life stay at this hotel again. I can't afford it. My vacation cost me $2,000 more than I planned!
The view is great. That is about the only thing nice I can say about this hotel. Our stay started by being told that valet parking is $26 per night, per car! My wife brought our kids from north Atlanta and I was working in south Atlanta, so we added an additional $52 per night to our stay with valey! The response from the staff when I asked if there was something that could be done: an indifferent 'no' and 'it was on the website'. In the 2 day stay, we didn't run accross one friendly staff member that seemed like they cared if you were there or not. No refrigerator in the room and $14.99, per day, for wi-fi access!! $4.95 for a bottled water! The pool looks nice, indoor, but it is freezing? They installed the very slippery tiles all around the pool so every time our kids got out, they would fall and hurt themselves. We have lived in Atlanta for 12 years and always wanted to stay there. We were very dissappointed.
We celebrated my husband birthday January of 2008.We stayed at your Hotel and dined at the Sun Dial restaurant. We had the best time. The food was great. And the view from the restaurant was unbelievable.
Our room was very clean and very soothing. Thanks you very much!
A.F. of Lithonia
THis hotel is overpriced for what you get. I do not recommend for families with children. The bathroom is horribly small. The amenities are expensive, and none are complimentary. The staff does not get in a hurry to help you in any way. I could go on....You would do better staying at a Super 8.
For the outrageous price I paid ($195 nightly), there was nothing good about this place but the view from the 53rd floor. No refrigerator, no microwave. Couldn't even use my own dvd player because the hotel blocks that ability on the tv! They didn't even provide a shower cap for my hair!! The furniture is old too.... I'm sending a formal letter to the hotel detailing my complaints. I strongly recommend another place to stay.
The Westin Peachtree Plaza Atlanta is a 73 story tower, topped by the revolving Sun Dial Restaurant, which graces the
heart of Atlanta and is connected to AmericasMart. The Westin is steps from CNN, Georgia Aquarium, Georgia World Congress ...
Welcome to the DoubleTree by Hilton Hotel Atlanta Downtown. Begin your stay at this inviting hotel with a warm welcome
and a delicious DoubleTree chocolate chip cookie. Conveniently located in downtown Atlanta, only a few blocks from MARTA Peachtree ...
The Westin Atlanta Perimeter North is less than 30 minutes from downtown Atlanta and its major attractions, including the world's
largest aquarium, the new Georgia Aquarium, as well as Atlanta's new retail and entertainment district Atlantic Station. Situated on ...