Decent food....but BaaaD cusomer service
Everytime we eat here the food has been good, but use patience when ordering for pick-up. Today I called in my order (after getting a refund from Ruby Tuesday...down the street b/c of their bad curbside service) and had to listen (for about 2 minutes) to the girl on the phone get flirted with by a customer asking about whether he should take the one's she's giving him for change and take it to the strip club...ALL before being able to place my order. It's not cute, it's not funny...in fact quite ghetto and as a black person speaking on the subject, we need to come up in small positions like this so that we can position ourselves for better opportunities in the future.
I went to this IHOP recently and i had a very good experience..I did go at around 11 pm or so and our waiter was named David and he was very friendly and courteous..food was great....and i wouldn't mine going around this time again
I went to IHOP with a few friends of mine, and from when we came in the door, the experience was going downhill. The hostess was impersonable and behaved as if we were an inconvenience to her because now she had to do her job. Our server, Red, was excellent, and even though she was busy, she made sure our experience was the best possible. When our food came out, it was sloppy and looked rushed. There had been an issue with one of the servers and a male manager that was not kept quiet, or dealt with professionally. This was our first time visiting the store during the day and trust and believe it will be our last, if we do come back. A friend of mine had visited the store during the second shift a month or so before we had and their experience was worse than ours. I've been to a number of IHOPs and because this one is conveniently located near my job and home, I had visited them. This is unfortunate that they didn't meet our expectations or ensure our happiness, but they most definitely left an impact.
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