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The service here has been absolutely deplorable on multiple occasions. The LAST and I mean LAST time we visited, we sat in line to get cookies (our kids are in the ZAX club and got coupons for valentines day for free cookies)for 17 minutes only to arrive at the window and be told they were out of cookies. The girl at the window was rude and used foul language (while I had my children in the car.) I was furious, and called the manager, who promptly apologized and begun laughing and hung up on me. We will NEVER return. Ugh.