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I'm writting this review with severe disappointment. My husband and I placed an order to be picked up on September 13th 2011. The experience with your restaurant was well below expectations. I only thought it be fair to give your establishment an opportunity to learn from our experience.
My husband and I took great pains to coordinate a “date night” using your meal as our high light of the evening.
I was elated when my family received a fifty dollar gift certificate to your establishment from close friends. We were anticipating this meal since we had not had the pleasure of eating with you before. Having heard excellent reviews from others in the past, we were anxious to join the dining experience as well.
I was thrilled when I called before operating hours to find your staff being so accommodating. I then placed pick-up order to be ready for me at 5:15pm. After perusing the menu for what seemed like hours, we settled on the 10oz rib eye (which is no longer available) for my husband and Pesce Napoli for myself. This meant so much to me, having to juggle getting off work a tad early, driving in the opposite direction of down town to pick up my son before his daycare closed. And most difficult maneuver of all was having my husband try to be home to enjoy a warm meal. He works at Park Ridge Hospital and rarely is home before 7pm. So, as anyone can imagine, this was what we hoped to be a real treat for us.
As I had anticipated, timing is always extremely difficult for us to orchestrate. Excitedly, I report, all my planning worked out wonderfully! I enjoyed the banter between your servers and myself. They were wonderfully pleasant. Unfortunately, this was the end to my happy story…
I arrived home, to find my husband, on time and hungry, we then sat down to what we thought to be, a “gourmet meal”. As we transferred our meals to china, the Pesce Napoli (full size) filled a salad plate. I could have compared this to the appetizer size at the Carrabba’s. The taste I would call mediocre at very best. The New York strip sadly didn’t even compare to mediocre. $23.95 for a poor cut of meat and a less than a hand full of French fries? I hope the 5 small end cuts of side bread were not intended in wooing this meal over in any way.
I do understand mistakes happen and have experienced poor quality food in the past. With that said I have never taken the time to either send back my meal and definitely not taken the time to write an email or review in voicing my disgust.