It is a shame that another restaurant bites the dust when it comes to customer service. With the struggling economy one would think that customer service would be the #1 priority for owners of any service oriented business. Let me assure you that Briggs has no interest in serving the customer. Perhaps its a combination of being in business for a while and having those loyal customers that the owner has gotten complacent, whatever the reason she is making a mistake. There is no need to go into the whole story but the simple facts are there were four adults sitting down trying to have an enjoyable breakfast and instead were all scared and wondering what in the world they did to receive such a mean and horrible attitude the entire time. The other major point is the server yelled at one of the customers as well as ran outside after her. Having a terrible experience there I decided to speak with the owner in hopes of clearing things up and giving feedback which one would think is important to an owner of a business. The owner had no interest in hearing what happened, instead went on to assure me that the server was a wonderful person and would never be fired. It was never the intent to have anyone fired, the intent was to inform the owner so the owner can help the server become better and improve. The owner was not in the restaurant at the time so her only knowledge of this incident was speaking on the phone to the server first and then to me. I had every intention of clearly stating the facts but it was evident that the moment the owner called me her mind was made up. Certainly there are positive things about supporting your staff and standing behind them, it is quite another to ignore paying customers all together. Luckily there are numerous restaurants in this area that have great service and serve a tasty meal. I will never step foot into Briggs again and even though the amount of money my family normally would have spent there is not huge, I would rather spend it elsewhere purely out of principal. Shame on the owner for not being better, she should always be striving to improve her staff so in turn the customers stay loyal. I thought that was business 101.
I'm a business traveler from Philly. I tagged along with a Chicago colleague who did his homework and found this place. It was worth it. We were there early in the morning and had a fantastic breakfast. The service was friendly and ok, a bit slow but the food more than made up for it. The food was really really good. The pancakes were really good and so was my omlete. I judge a breakfast place on the coffee. These people appear to have good copy with good timely refills. Nowadays, I don't find many breakfast places with good coffee.
I've been coming to Brigs Restaurant for years and I've never had a bad meal. Ever. The food is delicious and the staff is just lovely. They're cordial, helpful, and they genuinely want to give you a great experience. The restaurant itself is constantly changing its decor, but its alwasy extremely tasteful and artistic. I especially like the elegant mirrors located in one of the dining areas.
I checked online, and the highest price for a meal is 12 dollars, which is extremely reasonable. Its won a bunch of awards for Best Breakfast, but they're also open for dinner. You can get any meal from the menu anytime during the day, so it doesn't even matter. Breakfast for dinner? No problemo!
The food itself? Tasty! Tasty! I try to get something different everytime I'm in there, and so far I've tried(and loved) their pancakes, waffles, burgers, waldorf, broccoli, and grilled chicken salad. They've also got excellent omelettes and they''ve also got the Strawberry shortcake, which has a mountain of whip cream and ice cream!
I love this place! I don't know of any place that does a better job at leaving me feeling satisfied.
Breakfast is awesome. Some of the best French Toast I have ever had. I think the service is slow and average and the prices are high (I mean, $8 for some food cooked by a minimum wage grill cook on a giant griddle is a little high). I still go back though b/c the food is so good. They have a new Benedict each month and always seem to have new kinds of pancakes based on the season (pumpkin pancackes are awesome).
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