Default
not customer friendly. we placed an order and we were told it would take 40 minutes. well, an hour later we phoned to follow up. we were told the delivery man broke down and the food was with him. no ETA and they wouldn't make us fresh food so we could come pick it up. finally two hours later, after we ate, the delivery man showed up. we told the man to phone his manager because we wouldn't accept cold food. the manager promptly said 'too bad' and instructed the driver to return to the store.
at the very least they could have apologized!!!!