At Papa John's many things guide us toward excellence, but nothing is as important as our commitment to quality. We pride ourselves in providing a ... More
Papa John's Pizza
At Papa John's many things guide us toward excellence, but nothing is as important as our commitment to quality. We pride ourselves in providing a menu that's prepared with only the finest ingredients. From fresh vegetables to our never frozen, hand-tossed original dough and superior-quality tomato sauce, we strive to exceed your expectations. We even take special care to ensure all of our pizzas are made with zero trans fat. Combine our total commitment to quality with our superior ingredients, and the result is pure pizza excellence.
Just got off the phone with pappa john s here in charles town wv, or rather the young lady hung up on me. I was calling in a delivery, the young lady offered me the usual deal of the day and before I could say anything she put s me on hold for almost 5 minutes. That was ok, but when she picked up I finally begin to place my order for delivery. After selecting my pizza shen begins to tell me that it will be an hour and a half for delivery is that ok. I said WOW, no thank you I will come pick it up then, well sir it will be at least 45 minutes or more for pick up we are really busy. I politely said no thank you that is absurd. To her defense she did apologize. I then state that busy or not those times for pizza is unacceptable and that your branch needs some management obviously and without saying a word she hung up on me. It is March 1st, it s not super bowl night, there is no snow on the ground nor is there any weather to speak of whatsoever. I have had issues with this location in the past but this is unacceptable and this young lady was very unprofessional to hang up on me like that busy or not. Well Mr John of Papa John looks like Domino s for my family from here on out.
I just recently moved to the Charlestown WV area an recently visited the Papa Johns @ 610 Washington st. The manager has the worst attitude and was most disrespectful. They prepared the wrong pizza and instead of offering a credit she became combative with us on the phone. Mistakes happen, they prepared the pizza wrong but instead of trying to correct the problem she made it worse. The pizza was horrible and the manager LISA has and even worse attitude. NO customer service what so ever. Do NOT VISIT this Popajohns.
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