I was in the drivethru for 15 mins , and I ordered a McRib and a smoothie. no straw. there were 4 cars in front of me, it was my longest wait in a drivethru in my life. Horrible , the manager needs to step up to the plate and get some organization skills here. Get the employees to work together as a team maybe , what a concept . Terrible ! To be fair I work in the service industry too and have had an apathetic attitude to customers too, but they just need to get more organized. It's not the like they are serving prescriptions and need to be careful to not kill anyone, it's hamburgers for god's sake ? Are you kidding me 15 mins in a drivethru?