Open Hours: Monday 10:00 AM - 02:00 AM, Tuesday 10:00 AM - 02:00 AM, Wednesday 10:00 AM - 02:00 AM, Thursday 10:00 AM - 02:00 AM, Friday 10:00 AM - 03:00 AM, Saturday 10:00 AM - 03:00 AM, Sunday 11:30 AM - 02:00 AM
I tried to pay cash when I bought my 1 and only drink and the waitress refused to take it and asked me to run a tab. I asked the price, $4.50, and then after 9 it would go up to $5.50. Before 1/4 of my drink was gone the waitress was back at my table with a drink I DID NOT order. After we had paid $122 for 3 pool tables for 2 1/2 hrs (charged 4 people per table even though we did not have that many playing, but since some people were just watching and not playing, the manager said that was how thay charged) the waitress handed me a bill for $15.00. She ended up charging me for 2 doubles! She took one drink off, but still charged me $2 more than what she originally told me. When I tried to tell fhe manager I did not appreciate being overcharged and all he did was sit there while another guy made excuses for her. I told him that I really didn t care and I was leaving anyway and would not be back! So, if you value customer service, don t waste your time! If you like being ripped off and then not even listened to when you try to let management know, this is the place for you! All I kmow is that I won t be going back there ever!!!
Terrible service. Even though the establishment claims to be child friendly a friend of mine was forced to leave a going-away party for a serviceman because she had her son with her. There were even other children (family members of the owner) present. Despicable behavior.
Other than having plenty of pool tables...TERRIBLE. Played maybe 2 hours and ordered 4 drinks. Because I only gave a $5.00 tip (which I thought was sufficient for drinks) the MANAGER came up to us and actually asked us to give the waitress more money. UNBELIEVABLE!!! Didn't realize we were at a 5 Star joint and doesn't matter if your only ordering BEERS. Never again!!! Not to mention a friend of mine on another occasion was told if you don't leave a better tip don't bother coming back...needless to say...only 1 drink was ordered.
Great environment with a non-smoking area. Best tables in town with Diamond tables wherever you go. The friendliest staff and always the prettiest servers in the area. Food is top notch with servers that always bring it out with a smile. Special thanks to servers Julie and Mary which are always so personable and charismatic each and every time I go. I return mostly because of the wonderful service. Thank you.
I have to agree with the review that Q-Masters is a great place! They have to be doing something right to be in business for 40 years! I went this for the first time back in 04 and have to admit that I was not overall impressed, but did not have a horrible experience either so continued to go back every few weeks. I have continued to watch this place get better and better over the years, they seem to REALLY care about their customers and want us to be happy. The owners really do a lot for OUR community too. They hold many fundraisers, offer FREE pool for the Military, firefighters and police officers on Tuesdays and have great prices. If you have never been there before, than I suggest you give them a try. Thanks for reading.
My husband and I and our 4 friends from out of town went to Q-Masters last night and I have to say that it was AWESOME. There is not much to do in the VA. Beach area during the cold winter months and I was worried that I would have a difficult time entertaining my friends. Everything was top notch and we recieved great service, great food and the prices are great as well. They even give you a free hour of pool if you order a dinner entree. I will be going back to Q-Masters(thinking about joining a pool leauge). I usually do not write reviews but felt compelled to do so after having such a great time last night :)
I went on a Friday night around 5:30pm with my son and his friend and 2 other adults. Just wanted to get a bite to eat and let the kids play pool. Walked in and wasn't to sure where to sit or how things are run. So we sit at one of the tables. No one is greeting us. So I walk up to one of the waitresses and asked her if we just take a table and we will get waited on. She told us yes. So we sat back down at a table. A gentleman came over and said we needed to check in up front. So we went up front he ask us if we were eating in and playing pool we said yes. Then he tells us we can go and sit down at the table we were at. I said why did you make us all get up. He said to teach us a lesson. We should have walked out then. They messed up on our order 3 times. We spent $50.00 in food when we went to pay for the pool table they charged us $36.00. We all didn't even play but not wanting to complain because we had already questioned the service. On our way out I asked someone how they charged for pool and it's $4.00 a hour per person. We were there for 2 hours. So the first hour was waiting for food and bad service. Needless to say we won't be going there again. I'll go and play pool on the coin operated one next time and pay about $10.00.
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