I have been a loyal customer for years. However, July 6, I encountered truly atrocious service. I also wrote to their General Manager who decided to ignore my letter. Their pizza and pasta is certainly good; however, I found that Reginella s delivers an excellent product AND they are eager to receive me, my family, guests and business associates warmly - almost like family, which is what one would expect from a neighborhood Italian restaurant. Note to the General Manager - awaiting your reply??
You go to a restaurant with REAL NY style pizza then you better expect a NY attitude. When has honesty become a bad quality? Maybe if you get bad service, you're the jerk! We all know the customer isn't always right.
So you get some brusque service. I personally think the antics of the employees make the place an interesting place to eat. You can see the kitchen from the service counter so take a peek. If you judge it too dirty, you can go somewhere else. There are about 7 or 8 places you can go but GUARANTEED few can beat the meal you will get at Primo.
The eggplant rolltini and the chicken marsala are to-die-for. I love the garlic knots, I ate SIX the last time I was there. Their meatballs and marinara have been declared the BEST in Virginia Beach. They make a nice pie, too, but I'm not a pizza person.
I think the person who gave the bad review only gave a bad review because their servers are people, not corporate restaurant lackeys. If you bring an attitude to Primo, you get one right back. Leave your attitude at the door and bring your appetite in.
This is a place where it should be all about the food. It is DELICIOUS! I'm a food snob and this is one of the few restaurants around here that have me craving!
Food is good but customer service is horrid. Owner himself argued over our order which took 2 hours to deliver. He and his delivery driver were rude and did not care when or if we ever got our lunch. Last time we will ever order from them.
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