Ordered lunch today for 3 people.
I will just state the facts and keep my personal opinion out of it.
55 minutes for delivery.
EACH sub was charged a $1.50 delivery fee.
I was charged for lettuce and onions $0.88
even though I paid for toppings, there were barely any on the sub.
I could not taste cheese with the sub however it looked like one slice was cut in half and used for the entire large sub.
one cheesesteak did not have cheese.
the buffalo wrap had a small amount of sauce on it and was dry and was dark in color from being cooked too long.
due to the delivery time the subs were all just above room temperature.
also since they sat so long the subs were all extremely wet and the bread mushy.
we called to inform pats of our dissatisfaction and they did not offer any help even though we were willing and able to return the majority of the food.
now for the opinion,
before Pats moved the food was always a great value and tasty. i have ordered several times since they moved and it had declined in quality and increased in price. there is almost always some issue when i order there.
It is just okay. I think that they charge a lot considering all of the fillers they put into their foods! Staff is usually vrey friendly and they are one of the few resturants around who delivers to my house!
This small store puts out more food then i ever saw on a friday. with over fourteen drivers they strive to give you great food with the best prices as fast as they can. They kill bigger chains in service and quality. You can now order online also to make sure your order is placed on a friday night! My children have grown up on Pats Pizza since its the choice of almost every school in Harford county because of it's fresh ingredients and quality.
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