Wonderful Dining Experience - Superb Management
My wife and I booked a table next to the fireplace for Valentine's day. It was a perfect atmosphere for a relaxed romantic evening. Unfortunately, there was an ice storm that day, and the power was cut. Since they had to shut down the kitchen, the managers provided complimentary drinks to those who had not been served dinner (a nice touch). We had already received our dinner, so we continued to eat by candle and fireplace light. Such a romantic venue could not have been planned. The only problem occured when our credit card was accidentally billed twice for the dinner (due to the restaurant trying to get our payment through between power outages). When we noticed this and called Ricciuti's, the second billing was immediately eliminated with their deepest apologies. They not only apologized, but offered us free items if we would come back (again, top class management). The wait staff was top notch (even in an ice storm) and so very accomodating. Yet -- to be honest -- I was happy to pay full price for the romantic dinner I had that weekend. Great food, wonderful surroundings, and amazing customer service (both during and after our meal).