Open Hours: Mo to Sa from 10:00 AM to 09:00 PM,Su from 11:00 AM to 06:00 PM
Don't come to Park Promenade Jewelers looking for bargain prices. Given its prestigious Park Avenue address, this store ... More
Park Promenade Jewelers
Don't come to Park Promenade Jewelers looking for bargain prices. Given its prestigious Park Avenue address, this store deals only in upscale jewelry from such internationally known brands as Rolex, Cartier and Tiffany, crystal from Baccarat and Waterford, and a large collection of antique and estate jewelry. A bridal registry is available, as are jewelry appraisals.
Park Promenade truly offers the best customer service anywhere and is our family tradition for the last three generations. We are always treated well, with respect, and as family. Park Promenade warranties all the products they sell far above and beyond the manufactures warranty. We have had a few defects and issues with certain pieces; all were repaired, replaced, or exchanged, at our choice, with no questions asked. In closing, Park Promenade offers the highest quality and service in regards to value.
I had the unpleasant experience of dealing with the Winter Park Promenade store. All work has to be sent out of the store. No work is done "in-house". We have a mens ring that lost the Garnet stone from the setting and the store had to send the setting to get an estimate for the stone and setting to be done. We waited over three weeks for that and agreed to the quote given us. I also want to report that the store can NOT track the shipping of your property in the mailing to and from the workhouse.Again the wait was long and once the ring came back it was a clear piece of glass with the tiniest amount of tint. No one would have guessed it was even close to a Garnet (which is not an expensive stone). The clerk just stood there and offered no options or help of any kind except to say: "well, there are green garnets. Garnets don't have to be red".
I was floored by this type of response. The replacement of this stone was for my husband on our 25th wedding anniversary. Now it has come and gone. I told her that we would not pay any more than the quote and to please have them put the proper stone in the setting. I asked her to call the repair shop and let us know what the next steps would be and the timing involved. We are at almost two months now.
After one week of not hearing from the clerk we left a message at the store for the owner to call us. Now one week later we receive a call from the store manager who offers no resolve at all but to say they can not place a stone in the setting.
I asked for the owners name and contact info and was not given it. He did offer the Vice Presidents name and number. There was no confirmation from our stand point that we were actually speaking to the "Vise President" of this company because he answered the phone directly by stating his first name. When I spoke to him he stated he would check into it and call me back. The ONLY good thing I can report is that he DID call me back within the same day but sorry to say he reported that they would not be able to mount a stone in our ring. He said they would send it back to the store and I could get it sometime next week.
I suggested to him that they over night it so I would not have to wait for them again.
They should have said up front two months ago that they would not be able to do the work instead of switch and baiting us with a piece of see-through tinted glass. PITIFUL
The customer service is impecable! All the associates are friendly and professional. They really listen to your wants and find the perfect piece to satisfy! Whether you shop the jewelry or the gift pavillion, there is always someone to assist you.
You get the Winter Park service without paying the price. You definitely get what you pay for. Beautiful jewelry at a fair price. Top designers and quality merchandise. I can't go to Park Avenue without stopping in:)
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