I would like to add to the positive reviews for Mystic Pizza. I lived and went to school in Wilmington for a period of time and Mystic Pizza was a mainstay of my everyday life. The food is fantastic for the small burger and pizza shop that it is. The owners might be some of the nicest people I have ever met in the service industry and they work their hardest to accommodate you.
I'm not sure what happened to the person who had such a horrible experience, but mine has never reflected it.
Food: A+ (Great french fries and burgers!)
I don't normally review places, but after reading the personal attack in the last review I feel compelled.
This place is great. I eat here often and the food is consistently good. I would give it more than 4 stars – but it is only a pizza and sandwich shop after all.
Having said that. I am a real picky eater. I’ve ordered many things from their menu and enjoyed it all.
I think it's a bit immature to question their integrity and honesty based on the last review. Also - I've been there many times and they do special requests every day. They make it fresh - in front of you - and don't care what you want on it - they do it. Again - I normally wouldn't even write a review but that last one is either a lie - or it's about a different Mistic Pizza. To say to avoid this one like the plague is just stupid.
I guess it's true: you can't please all of the people all of the time.
If you care at all about the honesty and integrity of the owners of a restaurant than I would recommend you avoid this place like a plague. True story with no stretch of the imagination. I work at a nearby office to this restaurant and decided to stop here one day before catching the train for a work related event. I ordered their turkey club sandwich and I asked for no bacon because my religion does not allow the consumption of bacon. Once I arrive on the train, I opened the wrapper and there was bacon. Understanding mistakes happen, I simply made a call to the restaurant where one of the two owners picked up explaining that they would provide me with another sandwich upon my next visit free of charge. Literally, 4 days later, I went to the restaurant and kindly reminded them about my order and I was told that I couldn’t be helped by one of the owners. He went on to say that if I didn’t want bacon on my sandwich that I should not order the turkey club because they do not make special requests. I asked why wasn’t this made clear when I ordered the food with a special request and he ignored the question...next he claimed that since I did not bring the original sandwich back I could not be assisted...and it took every bone in my body to stay calm and remind them that I was on a train and could not come back (besides what would they do with the sandwich anyway…?..give it to another customer?). Finally knowing that I spoke to one of the brothers on the phone that day, I asked who was the person I spoke to that told me I could come back and get a new order...he went on to lie and say that person was no longer with the restaurant (lie number 2). So there you have it dishonest, 0 integrity and outright rude. It really should make one wonder if these folks put this much disregard for their customer then how much regard to they really put into the preparation of their food? Please think twice before making a visit to this restaurant so that you can avoid being victimized by their shady practices.
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