Chef Alan's American Bistro, West Reading

Visited Chef Alan's early on a Tuesday evening. The dining room was mostly empty. We were seated immediately and I noted that it was exceptionally clean. The menu was pretty standard, nothing out of the ordinary, special or unique. Menu items were well priced and reasonable. Our server took a good amount of time to come to the table initially and was not readily available as our meal progressed. The meal was horribly paced. We waited a very long time for our appetizer to come to the table and then sat there with an empty table for 15 minutes waiting for dinner. I ordered prime rib, blackened with gorgonzola, medium rare, which was described in their menu as a warm pink center. It arrived completely well done and when I told the waitress, she took my plate back into the kitchen and returned with it saying that when you order it blackened, they cook it, sprinkle it with cajun seasonings and then put it under the broiler, so it comes out well done. I was thinking, if the chef is aware that it's going under the broiler and will continue to cook, why not cook it rare and then it will only be medium rare after the broiling? Seems logical to me! So she returned with another slice of prime rib on the same plate I was originally given, with the same sides which strikes me as not the way things are supposed to go. It should have been an entirely new plate, for sanitation purposes. Also, both steaks looked like they'd been sitting around for a considerable amount of time. All of the food was served cold. Very disappointing. We won't be returning.