Otto's Brauhaus has been serving mouthwatering Prime Rib, Steaks, Seafood and German Specialties such as Sauerbraten, Schnitzel, Wursts, Spaetzle and ... More
Otto's Brauhaus has been serving mouthwatering Prime Rib, Steaks, Seafood and German Specialties such as Sauerbraten, Schnitzel, Wursts, Spaetzle and Apple Strudel since the 1930's! Over the years it has become a landmark everyone knows among the Horsham community. Owners, Chris and Sia Balis are here to provide the best German and American cuisine to every guest. Whether you would like an American classic or to try a special German dish, we have what you are looking for! Combine well prepared food with an excellent staff, Otto's is a must try to every native and visitor of Horsham! We are also available to cater your event with as little as a 24 hour notice!
Made reservations for 7:00 for outside deck. The restaurant was crowded outside. Only 2-4 people inside. Our party of 6 sat there for at least 20-25 minutes before anyone even came over. A waitress asked if we were being helped and said she would be right back. 10 minutes later, no waitress (not even a drink order). We decided to leave and go elsewhere. We told the hostess why we were leaving and she didn't even care to ask any questions. We then went inside to talk to the manager and the hostess was the manager. You would have thought the hostess/manager would have care about losing 6 people for dinner. Thought wrong.
I have visited Ottos many times over the years but this being our first in a couple of years and definitly our last, my wife and I were truly blown away by what we witnessed. I have been in the restaurant business my whole life and there are a number of reasons a customer could leave dissatisfied, and this constructive criticism is a good thing to help make the place better.. However the list is too long and the problems so overely exposed, my suggestion would be to shut the place down!
We were ignored from the moment we walked in the creeky front door.. then FINALLY escorted by some annoyed waitress to a small table in the back near the kitchen where we proceeded to see a mouse running around and on top of that heard the staff laughing about it from the kitchen. Im sorry any establishment that laughs at this kind of problem is a place you DO NOT want to eat!.. We thought about leaving but not wanting to cause a scene we decided to stay.. Our waitress ended up being that same annoyed women who turned out to be decently pleasant but looked sloppy and served food to match. My entree was hot but my wifes was cold, chicken barely cooked through and our side dishes were bland and had a funny taste which really got me thinking. Our bill was dropped before asking if we wanted anything else and while the price was ok I usually wouldnt pay a dime for what we got! I would NOT recommend this resaturant to my worst enemy they really need to get started on fixing their rodent, staff, cook problem.. Sincerely, a disgusted patron!
Our club has had breakfast every week for several years at Otto's. The food has been pretty good there. My cell phone fell out of the case - I was able to track it down where I lost it to Otto's. When I went back to look for the phone, no one saw it. I called ATT and had them turn the phone off. When I recieved my phone bill, I had a call for over $20 to Guatemala on the bill. When I went back to talk to the manager, he was not available. I asked the waitresses to have him look into it. As of two weeks after, I have not received a call or any indication they checked into it. Have to think they condone theft from customers
We happened upon this place on Saturday night. They specialize in German food. Food is as good as the Austrian Village but the atmosphere is different. Not better, not worse, just different. Lots of German beers on tap. Prices were reasonable. Highly recommended. Good German food is hard to find in and around Philly and this place is high up on the list.
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