Ricci's is a family owned and operated restaurant situated in the Town of Greece at the corner of Long Pond and Latta Road. We have been in business ... More
Ricci's Family Restaurant
Ricci's is a family owned and operated restaurant situated in the Town of Greece at the corner of Long Pond and Latta Road. We have been in business since 1970 and pride ourselves on providing our customers with friendly service, great food and a comfortable atmosphere.
I have been going to Ricci's since I was a little kid (before it's current location). It has ALWAYS been my favorite pizza! They used to make Homemade Mozzarella Sticks, but had to stop doing that unfortunately. I am sure they were not cost effective, and there must have been tremendous waste involved, but I wish they would bring them back! Ricci's is great, and I will continue eating there!!
Okay I never am the person to write reviews but after what happened to me there. I will never refer or go to this Restaurant again. It doesnt even matter to me about the food but the service was terrible. I asked for a separate check from my party because I only had my debit card. Not only did she charge for a wrong meal, but she did it 3 times. Knowing that this meant my bank account was overdrawn now because of this genius waitress. She never apologized. So i went up to the front and told them what she did. They hostess gave me a dirty look and looked to another girl to handle it. My arguement is now I have no money on a holiday weekend regardless if they voided the charges it still takes 2 business days to clear. I wasnt gonna take that lying down. I made them call my bank so I can have them verbally allow my bank to release the holds. 5 girls ganged up on me saying that I was wrong. I have gone to many nice customer friendly Restaurants in Rochester, NY. I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT AND HORRIBLE CUSTOMER SERVICE. I was raised in a restaurant and also worked in one. I know how you are supposed to treat people in food service. I attempted to call back and speak to the owner, the owners daughter I will admit was kind enough to help get the money put back into my bank account. But she kept cutting my short so I couldnt tell her how they treated me. From my experience an Owner of a Restaurant should be aware of how staff treats the customers and let there staff know that this type of behavior is totally unacceptable and will be tolerated under any circumstances. I do not think an apology was asking to much from the staff I myself was not a perfect server but I at least had the common sense to own up to my mistakes and addition be respectful to my customers, hoping for repeat customers. Do not go to this restaurant!!!!
Ate there last month before a show and the food was good. They removed my meal before I was finished eating it, then asked us to finish and leave so they could seat other guests. Shame on them - if I wanted fast food I would have gone to a fast food place. They won't see us again - we'll be at Brooke House from now on.