We had our wedding reception there on August 21st and we had nothing but problems starting the week before the wedding. Our rehearsal was planned for the Wednesday before and the manager booked another event without letting us know. When we arrived, people from the other event were going through all of our set up items until we had to rudely ask them to stop. She never apologized but acted as if this was our fault. At the wedding, she was not there and the gentleman that took over was never around. The set up was not correct, the seating was incorrect, the microphone went dead in the middle of the ceremony, the food set for my husband and his bestman was set in the bar area and their members ate it all.
The champagne was not served for the toast, there was a 25 minute break between the salad and main course, they ran out of bread, the cream served with the coffee was curdled on four tables, they never gave us the remaining cake (and there should have been the topper left for us to take home), the servers were rude and very unhelpful. They lost some of our set items and tried to take others. For the main course...the prime rib didn't have the au jus, the pork loin didn't have the mustard sauce, the honey carrots were still raw with no honey and the potatoes were cold.
After our honeymoon, I attempted to contact them and work this out. After my initial call, I never heard from them again. I attempted to contact them three more times after speaking with the banquet manager...still no response. Don't waste your time....they are definitely hit or miss. And, for a wedding, that is completely unacceptable!
A stunning new $15 million dollar renovation in 2009 encompasses everything in our 10,125 square foot ballroom and our 395
guestrooms, suites, and corridors. Comfort and convenience are the hallmark of these new guestrooms. Newly renovated in 2009, the ...
Buffalo Marriott Niagara is centrally located off the 290 expressway, within walking distance of the State University of New York
at Buffalo North campus. Five miles from Buffalo Niagara International Airport, this hotel in Buffalo, NY is minutes away ...
If you're looking for nothing more than a clean room and a roof over your head, the Chateau Motor Lodge
is the place for you. Whenever you happen to be planning a visit to the Niagara Falls area, keep ...