Today is the first and last time I will purchase from The Manhattan Exchange. A few colleagues and I ordered burgers today and the burgers that should have been well-done were all rare. Come on, how difficult is it to cook a burger correctly? And when we called to advise what happened, Manhattan exchange offered nothing to make up for it. They said it was our problem not theirs, they would not offer any kind of replacement or coupon or even an apology. The waitress or whoever answered the phone said we could bring the burgers back and they would throw them back on the grill for us and that s the best she could do. (I work in a huge office and I don t have the ability to leave my department on a whim just to bring a burger back, that defeats the whole purpose of delivery!) That was the most ridiculous things I ve ever heard. It s very obvious this business cares only about itself and does not give a damn about its customers. I know they have been here for many years so I figure, they are fine w/out the patronage of our office, we will not make or break them so why should they give a #$%$ about our order. #$%$ Manhattan Exchange, I say that because that is obviously how you feel about me and my colleagues. I will tell everyone about my experience and will give a bad rating at every restaurant review site I can find. I USED to go there after hours for a few nightcaps, but I won t even do that.
Good food at a great price. We went there on a Friday night and the downstairs bar was pretty full, but upstairs dining room was not. We were quickly seated and was impressed by the selection and pricing. Service after being seated was slow, especially for how empty the dining room was, but waitress was very friendly and made up for it. Food was pretty good, but a little slow arriving. We had leftovers and had four meals out of two ordered. So, even with the slow service...it was a great bang for your buck. Good food at a great price. Check it out!