Service has ALWAYS been AWFUL. Takeout is a nightmare. Stupid, untrained employees wit really high turnover. Manager hides and is not accountable. Decent food, but I have walked out in disgust so many times, I'll never go back. Then just don't get it.
The food is delicious and the portions oversized but the waitstaff is unfriendly to the point of belligerence. When you walk in they don't even acknowledge you. You feel like you're invisible. The front counter waitstaff will not say a word to you unless you speak to them first. If you ask a question, they walk away and answer it without even looking at you. These are harsh people who act like they just want you to eat, pay and get out of there and in fact like they don't want you there in the first place unless you're a ringer, a steady customer. As soon as you finish eating and get up to pay they clean off your table. I had to get change to leave the waitress a tip but as soon as i got back to leave the tip on the table there were three people there blocking my way cleaning off the table. Their attitude is eat and get out and don't ask questions. As hostile a waitstaff and management as I've ever seen.
Honestly, the food is really great and the portions are amazing. Prices are moderate, but considering the portions, less than one would expect.
I recommend this restaurant for families on weekend evenings, as the atmosphere is often loud and chaotic- perfect for little ones. :) However, if you are looking for a quiet, romantic evening....I suggest elsewhere. LaScala comes to mind.
The only real downside is the witch of a co-owner who is usually behind the front counter. Sadly, it seems that she treats her employees as well as she treats her guests.
If it wasn't for the young immature staff there and the woman screaming out peoples names like an auctioneer this place would be great. The food is always good and plentiful but the take out staff usually gets the order wrong and I have to go back and get it.
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