Never Again!!!
By A Yahoo! Contributor, 9/3/07
Today we thought we'd try the Duluth Hell's Kitchen. I wish I could use a negative number for service, because that's exactly what I thought of it.. In fact, I can't even rate the food, the service was so poor, we left after waiting one hour for our meal. Don't get me wrong, I don't mind waiting for food, but when the 4 tables around us (who came in at least 10-15 minutes after us) were served, and we had yet to see our waiter again - we left. We had a bad feeling when we were asked to wait 35 minutes for a table, and when we were finally escorted to our table we were surrounded by empty tables. We were not a big group - just a table for four. We waited patiently for 10 minutes before a kind waitress who was serving the table next to us apologized and offered to help us out. Our waiter finally graced us with his presence, took our drink order, took our food order and vanished. We watched tables fill up around us, watched them place their orders, and eventually watched them get their food. Maybe the food is 5 star, but the service was horrible. I am guessing maybe that's their theme - bad service? Our waiter never did come back, I had to track him down waiting on another table to ask how much longer on our food (he was going to check, but he headed in a different direction than the kitchen). Another strike was that their billboards welcome "Little Devils." Their kids menu is for those under the age of 8, while most restruants allow children up to the age of 10 or 12 to choose off the kids menu. Thought that was a bit hokey. There's no way our eight year old would be able to finish an adult sized portion - but then again, I am only going off of what I saw on the plates on the tables of those around me. No crayons, paper or any of that was offered to us. I realize not all restruants offer this, but if you advertise that kids are welcome, you should make them feel welcome.