In the mid-1990s, Uno broadened its concept to encompass favorite dishes that diners expected from a high quality, full-service restaurant. To expand ... More
In the mid-1990s, Uno broadened its concept to encompass favorite dishes that diners expected from a high quality, full-service restaurant. To expand the menu and meet increasing customer expectations, Uno completed a multi-million dollar kitchen upgrade in its restaurants, installing sautA(C) stations, grills and fryers, and invested heavily in the training of its front and back of the house staff. The new Uno Chicago Grill locations are larger and feature a Chicago warehouse look that creates an inviting dining environment. These new prototype restaurants continue to generate above-average sales volumes.
I am giving one star because I don t have a choice to be able to give it zero. I received such horrendous service from Ben (the supervisor) over at the 220 E 86th St #1 New York, NY 10028 location that my family and I will never step foot in another Uno s restaurant ever again. He was extremely rude and completely unprofessional. My husband and I eat at Uno s on a regular basis and have never experienced a problem, until today. This is something that I would never expect from such a well known and credible establishment and Uno s as a company overall. I would like to think that Uno s as a company would take the time and hire people who are capable of having a sense of professionalism and customer service, especially coming from a supervisor. When I told him that I would be contacting the cooperative office, he laughed and told me Go ahead, at this time I ask you to do so. I will make sure to spread the word about such impolite and ill-mannered service to my friends and family. DO NOT GO HERE UNLESS YOU WANT RUDE AND GHETTO SERVICE!
Their food is always good to me, their buffalo hot wings and fish and chips is the best. Their servers aren't always up to par but I can live with that sometimes not all the times though. I also have a problem with the servings of their liquer, I am a drinker of Baileys but I can't buy it there because the servings is like a shot and for the price they sell it for it's not worth it.
This is the best restaurant if you want a relaxing atmosphere, the waitress we had was so polite and nice, she checked in on us every few minutes. I would recommend this restaurant if you were to ask me where to go for great food.