In my life I've never been treated as rudely as in this dump. After waiting forever in line, they gave me and my guest a seat near a big garbage pail with flies buzzing around it. I tried to deal with it until I saw a roach scuttle across the floor.
When I asked the waiter if we could get a different table, out of left field he barked back in a nasty tone that if I didn't like it I should leave. I was like, "WTF??" ...he knew how long we waited. I got upset and asked him what his problem was and he just walked away. I went to complain to the manager at the bar, but either he didn't have the authority or simply didn't care to do anything about it. Upon getting back to the table, the waiter seemed to ignore us, which was just as well b/c at that point we'd had enough abuse. So, after losing about an hour of our time in this rat-hole excuse of a bistro, we left.
The place is filthy, but because they know people wait in line for their cheap, over-rated burgers they lack the most simple of restaurant basics like cleanliness and common courtesy.
From now on if I want a burger in NYC I'll just go to Shake Shack.