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this place is a goldmine, and probably as an institution, it hasn't change in looks, method and process to get things done since the day it opened,,,, of course it's a dive.
the food is decent and fresh as it should be because of the volume they do, but can fail because of the process, i.e. - cheese steaks are over cooked and dry because they are making a hoagie or doing other things too.... inefficiency to process orders and won't change,,, because their profit does not mean they should change. If they would consult with me, i could double their ROP.
i don't need to describe the food anymore, other than to say that you can read the reviews for those details, as there are tons of them, here and everywhere else. But if you read the bad reviews, they are true too. So for people to criticize the low review and then have no reviews themselves is a grain of salt, as your comment can be argued for being negative to a negative is meaningless.
it was a hassle to find parking space, or pay for parking and wary of the neighborhood, then to wait and wait to order and then wait to get your order....., unless you live in AC, or your town does not make decent cheesesteak/hoagies, then go. I would not make a special trip to AC to come here, and i would not come here, if i go to AC,,, as there are other food places to try and enjoy much more than a hoagie/cheesesteak.