Lines are long because the food is great. If you don t want to wait, call in before lunch rush and it will be ready for you. I have never waited for the phones to clear for more than a few minutes except during the lunch rush when they are simply too busy...serving customers. Love the staff.
I wanted to use Sergio's to cater my son's college graduation party. This was a last minute decision. I began calling on Tuesday about 3:00PM and the phone was constantly busy. Finally, when it did ring, it sounded like someone hung up on me without saying hello. I called again and again with the same outcome. Today, I decided I'd give them one more try. It is now 1:21PM and the line is busy again. There are alot of other places I can call but, I have to admit, the food won't be as good. My time is valuable as well.
The BEST italian food in Morris county. Totally authentic served by a friendly staff. The portions are HUGE so ask for a piece of foil to wrap up leftovers- thye are even better later or even the next day!
Don't go hungry...because you will become absolutely famished while you wait in line FOREVER! Or only go if you have more than an hour for lunch because service is sooooo slow! For me it was hit or miss as far as quality goes...one time my sandwich was good and the next time they put it on some other bread than what was listed and it was horrible!
Fresh mozzarella is made in house and worth a trip. I also had a very nice sandwich on ciabatta. Great bread, huge selection of cheeses, and many specialty dry and canned goods including olive oils and pasta. Have not yet tried all the take-out food that I'd like to try! Be patient, I usually wait in a long line on the weekend.