This establishment gets ZERO starts from me. I recently hosted a baby shower in the Rose Room. I contracted with the catering service manager for navy/yellow napkins and a buffet lunch for 40 people. When I arrived the day off, the napkins and table linens were maroon on maroon and it was a plated meal with one server for 40 people. When I inquired, The Manager told me she had no idea what I was talking about and the contract didn't reflect either of those things. She advised that I was sersiously mistaken. When I arrived home, my contract stated BOTH of those items, navy/yellow napkins and a buffet. The Catering Service Manager flat out lied to me and was unapologetic, rude and totally unaccomodating. It was such a disappointment. The food wasn't good either. If you are interested in a classy event, please avoid Our House Restaurant. If you are looking for competent and honest service, please avoid this place!!
I knew that this restaurant had an early bird offered until 6:00PM, and when seated at 5:30PM, only the regular menu was given to us. I had to especially ask for the early bird menu.
Those customers that may not be aware of the early bird, are being cheated out of the opportunity to buy at a lower rate.
Atmosphere very good, food very good, service good.
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