Nestled amidst the lush green surroundings, The Puritan Backroom Restaurant, offers its guests the best American cuisine in the city. A family ... More
Puritan Backroom Restaurant
Nestled amidst the lush green surroundings, The Puritan Backroom Restaurant, offers its guests the best American cuisine in the city. A family restaurant, it features a large menu with something for everyone. Apart from awesome food, this place also sports a well-stocked bar that offers the choicest variety of wines and spirits. However, the highlight of this restaurant is the homemade ice-cream it has been serving for years. Its something, you have never tasted before!
After notifying the server that my 10 year old daughter has a severe dairy allergy that could be fatal, we received her bacon burger. I took off the top bun and saw a spot of cheese the size of a pea on the bacon and on the bun. We returned it to the kitchen. The server once again notified the kitchen that my daughter has a dairy allergy that can be fatal. The cook argued with her that they had never heard of this (once the server told me of the conversation I even offered to give her allergists number to the kitchen staff and showed the server her medic allert bracelet and asked if she wanted to bring her epi pen in the kitchen to show them). We got a new burger right away. I checked it and did not see any cheese. She ate her burger and within 45 min her face was swelling up to the point the bridge of her nose covered almost half of her eyes. Needless to say, not a good review here. I guess their kitchen staff needs to be better trained on food allergies and cross contamination. Luckily she came out of it ok. I cannot stress how important it is once an establishment has been notified of food allergies the precautions that need to be taken. Maybe if it was one of thier loved ones they would pay better attention. Kudos to the server but not to the kitchen staff.