Nestled amidst the lush green surroundings, The Puritan Backroom Restaurant, offers its guests the best American cuisine in the city. A family ... More
Puritan Backroom Restaurant
Nestled amidst the lush green surroundings, The Puritan Backroom Restaurant, offers its guests the best American cuisine in the city. A family restaurant, it features a large menu with something for everyone. Apart from awesome food, this place also sports a well-stocked bar that offers the choicest variety of wines and spirits. However, the highlight of this restaurant is the homemade ice-cream it has been serving for years. Its something, you have never tasted before!
We would always go to the Backroom on my birthday and as it approches I find myself yerning for some chicken tenders and mudslides. I would have to say the only thing that sucks about living in FL there is no place like the Puritan Backroom for your birthday. I wish they could package some up and send it to me. That would be awsome!
My friends & I were looking forward to chicken fingers & mudslides (which were overpriced). The food was average but the service was the worst we've ever experienced. The waitress said she was having a bad day, tossed our plates at us like they were frisbees, chastized and scolded us for her errors. Never again.
They have really gone downhill lately. The food is all still great, but the customer service is horrible. Its too bad the service is soooo bad otherwise I would say this is a good restaurant. It has been more than a few times that we have gotten horrible service there in the past couple months
After notifying the server that my 10 year old daughter has a severe dairy allergy that could be fatal, we received her bacon burger. I took off the top bun and saw a spot of cheese the size of a pea on the bacon and on the bun. We returned it to the kitchen. The server once again notified the kitchen that my daughter has a dairy allergy that can be fatal. The cook argued with her that they had never heard of this (once the server told me of the conversation I even offered to give her allergists number to the kitchen staff and showed the server her medic allert bracelet and asked if she wanted to bring her epi pen in the kitchen to show them). We got a new burger right away. I checked it and did not see any cheese. She ate her burger and within 45 min her face was swelling up to the point the bridge of her nose covered almost half of her eyes. Needless to say, not a good review here. I guess their kitchen staff needs to be better trained on food allergies and cross contamination. Luckily she came out of it ok. I cannot stress how important it is once an establishment has been notified of food allergies the precautions that need to be taken. Maybe if it was one of thier loved ones they would pay better attention. Kudos to the server but not to the kitchen staff.
The food is good, but hidden charges. One time I ordered a meal. I asked what kind of vegetables today? Server responded with a couple different choices. When I received the check I asked why an extra charge for vegetables. Oh well the specials do not come with veg. Thanks for letting me know that. Another time I ate at the bar. I asked for a small ice cream. The Bartender brought it out. After I ate a couple spoons full, she asked would you like some chocolate syrup on that? Sure, when I got the bill I was not charged for a small ice cream but a Sundae. Aren't sundaes made with cream, nuts, cherries??
I can't resist the Backroom. I crave their mudslides, greek salad, colossal shrimp cocktail, and chicken tenders (both broiled and fried). Despite the remarkably slow service, I always go back for more. It's wrong, I know, but once your lips hit the cool, frosty bliss that is their famed mudslide, you will know why I do it. And they only permit customers to order two per visit b/c they're really strong. The Backroom is the Manchvegas hotspot, mostly for those over 60, but you too will be hooked regardless. Just don't go before 8pm because you will wait 2 hours to sit down. It's extremely busy every day/night of the week.