I've been working nearby for over 2 years and go for lunch here with my colleagues when we want to talk about work without being overheard. That means about every two weeks. Unfortunately, there's never the same wait staff twice in a row. Bartenders seem to last a month. And it seems the kitchen staff must change almost as often. I used to really enjoy getting the blackened burger. Now it seems to be really good 1 time in four. Today I ordered my usual blackened burger and I got the blackened chicken. My buddies ordered their usual Cuban sandwiches and both of them complained that they were nothing like they used to be. Best thing about the place is that you never have to wait to get a table. I wonder why?
The service at this place is ridiculous. The waiter not only got our drink orders wrong he never came back even after yelling across the room at him and having him nod at me! I told another staff member to get a manager for me, no manager ever came. After sitting there for 30 minutes with the wrong drinks and no interaction from staff I left. Now I see two charges on my credit card, $25 and $2.50. Those two beers sure were expensive!
They also had a band there that was obnoxiously loud to the point you could not hear someone yelling next to you. The only plus I can say was they had multiple games playing across a wall of TVs, the ONLY decent entertainment.
I heard the food was good, wish I got to try it. My recommendation would be to steer clear from Jillian's, there are plenty of other places in the area that would be happy to have you as a customer.
Great food, but lousy service! We requested 4 different items and none of them were fulfilled on time or at all. We also did not get an apology from the manager except written on the receipt. Couldn't even look us in the eye! Great bar food, but it stops there!
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