Marcello's is AWFUL~~ from the service to the food.
I ordered two slices of cheese and a Caesar grilled chicken pocket. The GREASY slices came out first and went on the shelf to wait for the other item. This took about 6 minutes.. then the pocket finally arrived approximately 15 minutes later (mind you, I was on a lunch break) I sat and watched the food sit on the counter.. because the two girls, fresh out of high school, were standing there gossiping about God only knows.. this went on for about another 5 minutes (at this point I was just testing them to see how long it would take) finally one of the girls looked at the ticket and made the connection that the slices went with the pocket! ding ding - we have a winner!! the pocket had little to no lettuce - and what lettuce there was must have been at least 6 days old- the chicken was rubbery and overcooked. the slices were small and did I mention GREASY??
I already spoke about the counter help...so we'll leave that alone. The one thing I wanted to mention was the manager/person that was interviewing applications this day 8/10/2011.. his appearance, sloppy and disheveled, kept moping around and making faces of frustration and annoyance.. While I was stewing waiting for my disaster of a lunch to arrive, he interviewed a potential employee. When meeting her for the interview, gestured across the waiting area with his finger to meet him in the dining area... like she was bothering him today with this.. and taking up his time. On top of that, had the wrong application and called her by the wrong name... idiot!
first and last time I will ever be seen at Marcello's--
and for the other 5 star reviews... you either were paid nicely for the write up.. or you are just clueless at to what good food is!!!
Had a cheeseburger pocket there the other day. I don't know where they buy their meat from, since it was the worst piece of hamburger meat I ever had. It was gray, thin, and had absolutely no taste whatsoever. Please, please find a new provider for your beef. I would never order that garbage meat again. I learned that if you want a cheeseburger sub, don't go to Marcellos in Whitman. Jerry M.
I love Marcello's! They have a nice personal pizza, excellent fresh salads and great subs. They can make platters for parties and I love their Cole slaw too. Reasonably priced and always FRESH! They have been here since I moved to Whitman over 30 years ago and I have never gotten a bad meal from them.
Marcello's is AWESOME. I am reading all these posts about their service but I order from them all the time and I have never had a problem. It's a sub shop people!! It's not a gourmet restaurant geeeez. The subs are the best around, infact the best I have ever had!
Worst service you'll ever have in your life. If I would have to guess, I would say they get a phone order right maybe 5 out of 10 times. They should have a minimum IQ requirement on their application to work there.
However, when the food is prepared correctly, it is generally pretty good. Although $9.30 for a large sub is RIDICULOUS.
Marcello's food is just ok. Every single person that works there acts like they are doing you a favor in serving you. I recommend going down the street to Terry's and forget about Marcello's. Everything is just average. Good luck leaving here happy!
all i have to say is...who does not put turkey in a turkey and cheese sub??? if i wanted a vegitarian sub i woould have said that! and then when i asked to speak to a manager i got the WORST attitude over the phone. i do not understand why management does not do anything about the stupid little punks working there!
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