We went to St Petersburg on Saturday for dinner and was extremely dissappointed. We had reservations at 7:30pm which we arrived promptly, at 8:00pm we went to the bar ourselves because no one came to our table. We actually had to ask the bartender if we could find our waiter, she apoligized but we still had no one come till for about 15 more minutes. The waiter was extremely unhelpful but we managed to order a very expensive caviar which took about another 30 minutes to come. While we were ordering our appetizer, I had inquired about a fish dinner, the sturgeon which I was unfamilar with and he said he recommended it . My husband said we would order dinner after we started our caviar. 30 minutes into our caviar still no sign of the waiter. We asked the bartender to get him, suddenly the dish I inquired about was placed before me even though my husband had ordered nothing. The sturgeon was awful, it was very fishy tasting, which usually means it's not fresh and the sauce it was placed on had an overpowering taste of dill. I had one bite. My husband on the other hand had no dinner, he wanted to order the Chicken Kiev but was told it would take 40 minutes to make, his second choice was the borsht which was not available. He was recommended a mushroom soup which he did not like at all. So overall it was the worst service and food. Not once did the waiter come by and asked how everything was and no one questioned me, when they took away my uneaten portion of fish. The appropriate question would be was everything ok, did you not like the fish, can I get you something else, anything at that point. Then to top off this night I went to the lady's room and the toilet was overflowing on to the floor so I could not use the lady's room. I alerted the person at the front and she didn't seem to care.
We, residents of Greater Boston area (8 of us including 3 guests from another state), made reservation in advance at Saint Petersburg restaurant in Newton, Mass. When we arrived we decided to have just light refreshments. While we were eating, waiter offered us to order a main course, assuring that they will serve us quickly.
Unfortunately, we listened to the waiter and followed his advice.
After 40 minutes since we put an order, main course has not been served and we asked waiter if we can cancel the order, because we didn’t have time to wait much longer. After consulting with manager, waiter assured us that food will be served in just few minutes. And we believed them, which was a big, big mistake.
Finally the main course was served to us only after almost 1,5 hours since the order was put in and, after all, the main course was served cold.
We asked waiter to speak to a manager to express our anger and dissatisfaction with the service, but were told that manager is “very busy” and cannot talk to us. As a
result - we have had a whole evening ruined .
We chose this restaurant because we read a good reviews about it in Boston Magazine but, apparently, that
information was outdated and far from the truth.
Our fellow Bostonians, beware! If you don’t want to ruin your evening, waste your time and be pushed around – DO NOT GO TO RESTAURANT
My mother decided to celebrate her 75 birtday at St. Petersburg. We made a reservation choosing a specific menue and very specificly asked not to be in the room with the music band as my mother wanted a quiet family atmosphere. One of the reason that St. Petersburg was chosen is that they do have the separate room without loud misic.
When we arrived we realized that the restaurant had a table for us in the large room with a lot of noise and music. If that was not enought to ruin the mood for my mother who never really celebrated big, the service was terrible before we even sat down at the table.
We ask the waiter ( owner's son) to help us with a vase and water for flowers he ws not helpful.
Service was beyond description bad and about 30% of the food we paid for was never seen.
We had guests from the Former Soviet Union and New Jersey-they could not believe what was going on and ask us to visit them and see what it should be like.
Unfortunately, i had a very bad cold that day and completely lost my voice to tell the owners exactly the way I felt.
One of the reasons I believe we were treated this way is because at the same time there were two big parties that were more profiatable then our 12 people group with 75th Birthday.
At the end my children ask to speak to Nathan the owner and were told he was not there. Less then a minute later Nathan came out from the kitchen.
The entire experience was disgusting and the worst part is that it was not a very young person's party ruin when they will have many more. My mother is 75 .....
As some one mentioned in a review the attitude and rudness are unreal, all they care about is to get more money as possible ( including the shameless musicians)and nothing in return
Terrible experience and no way to do business in this country.
They are simply crooks and liers with a bad attitude.
I would never recommend to choose this venue for something meaningful.
Wonderful atmosphere, excellent food, creative and skilled chef- highly recommended! Do not listen to bad reviews, they must have an ax to grind!
The place is busy; reservations are necessary and need to be confirmed. Remember, it is an authentic, classy Russian restaurant. Come with an open mind and leave xenofobia at home.
We had a wonderful experience at this restaurant. The food was fabulous, service very quick, nice and accommodating, music great. We have gone to St. Petersburg for dinner several times and just recently had a large banquet there. Everyone LOVED it. Everything was done for us the way we wanted it done - we didn't have to worry about a thing. This was the BEST Russian food in the area - can not compare to any of the Russian places in the area. If you are looking for a truly positive experience try this place.
My husband and I celebrated our wedding anniversary in Cafe St. Peterburg, and left feeling that we not even had a very nice dinner but they made it for us very romantic and special. The atmosphere is nice and welcoming. Everybody, from waiters to owners are very pleasant people. The food is super delicious.
On September 2 we had a brunch party in St. Petersburg cafe.
We were surprised to have such a cozy atmosphere and nice service.
It felt like a private party at home and without the work of cooking and serving.
The staff made us feel welcome and we could spend time with our guests.
The food was delicious. We appreciate the owner and the service and hope
to have many more parties in this restaurant.
This restaurant FAILED to deliver the banquet service that I had ordered for my engagement dinner part HOURS before my party started. I planned an engagement dinner party at this restaurant because my fiance is Russian. This restaurant had banquet service (advertised on their website), where they promised certain amount of food, drinks, live band, and private room.
On the date of my party, I called to confirm one last time. I asked about the band, and was told that I no longer could use the private room because a bigger party of 40 has booked the room. Instead, I will be in the regular room with the regular restaurant customers. Also, there will be no live band. This was THREE hours before my party, and I was FURIOUS. The owner (Lucia) had some major attitude when I confronted her in person (about 2 hours before the party was supposed to start). I was told that my part of 20 was not big enough for the room (translation, not enough $$ for Lucia), that she will pay for ONE musician so that I could have entertainment (as if she was doing me a favor), and that I would still be charged the banquet service price even though my party will be just like the regular restaurant service.
The owner thought she could get away with this. She has terrible manner, and horrible business dealings! She had excuses after excuses, except to apologize sincerely. Do yourself a favor - don't ever go to this restaurant for either the restaurant or the banquet service.
The last time I ate there. The food was decent, but the service is TERRIBLE. It was as if we owe the waiters money to eat there! Honestly, there are better Russian places in town, such as ARBAT.
All in all, HORRIBLE!!!!!!!! Service is TERRIBLE!
It may or may not have good or bad food/service- the real problem is you are absolutely not welcome there and you may not get any food served to you on various different reasons. The personnel is quite hostile, their management and planning is simply bad.
Since there are plenty of other places to go in Boston area, including Russian/Eastern European restaurants, I would recommend not to chose cafe St. Petersburg. It is definitely not worth getting all way down to Newton Center.
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