Bertucci's is the best! I love their rolls. I like the Andover location as it is smaller than the normal Bertucci's- it feely warm and cozy like an Italian bistro. The staff is always friendly and recognize me whenever I visit. Silano + Bass Ale = Perfect!
Recently went in and were quite dissatisfied. First of all, we had a wait while people walking in the door were seated ahead of us. This irritates me beyond reason. There were three tables open and still, we waited. Unacceptable!!! Our waitress came right over once we were seated and took our drink order - good. But, we ordered iced tea unsweetened and asked for sugar. She dropped the packets all over the floor, picked them up and put them in the container then placed it on our table. Sorry, your floor is not that clean. That is unacceptable!! Sugar is cheap, get new packets. Food and service from that point on were okay!! Dessert was not. Stale and runny!
This smaller bertuccis is so much better than the larger location in North Andover. The food is fantastic and the staff is great! The staff has been there for a long time and are extremely friendly with the customers.
The chicken parm is great!
The food is tasty enough for a chain, but the Andover location is so cramped that the service has been compromised every time I've visited. I'd recommend the short drive to the North Andover location instead, it's easily got three times the capacity and the service is much better as a result.