If service does not matter and you are just looking for a clean and comfortable hotel in Hanoi, this is a good pick. This Sofitel does not match the excellent service of other Sofitels. The staff of this hotel are unwelcoming, from the reception staff to those that work in the restaurants and fitness center, which makes for an overall poor experience. Before you book a room, be sure to request one on a high floor with a lake view.

This hotel has a very good position, beside west lake and truc bach lake. It's very beautiful views. Services are quite good with many function rooms.

I've ever seen great hotel like that before!I feel everything maybe prefect!I love this Hotel!
My older brother, he design some room in this hotel for a company.I came there and he shown me something in this hotel.
But I don't like garage of this very much!I think it not big enough to contain cars.

Ha Noi have so much lakes and hotels. I know Sofitel Plaza hotel, next Westlake. View so best, fresh air, large, cleaning.
welcome to Ha Noi.

The staff of this hotel are excellent. From the minute you step out of the taxi you are taken care of. Front desk staff do their best to accomodate your requests. Domestic staff are friendly and respect your privacy.Nice place for you guys !

Instead High cost but This Hotel Good services and Views
The Room is ok, When you go to bacony you can see Ho Tay Lake and Truc Back Lake

It's quite near Hanoi Center and convenience for travelling