I haven't start my trip to there yet, but find they have charged me with a much higher rate than my reservation. Called them, I asked them about this rate mismatch. A lady answered the phone, and said they don't care about what is the rate on their website, they just charge the amount on the price book they have. OMG, how many version of price book they are running?
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we will never return
By A Yahoo! Contributor, 06/24/08
front desk person was rude and not accomodating. Too caught up in being righteous. Did not make your facility a good experience nor was she a good representation of river green. I am contiplating writing to the better business to report such behavior. What was the manager thinking to put someone with a bad attitude at a front!!!!!!
0 of 1 Yahoo! Users found this review helpful
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nice but small
By A Yahoo! Contributor, 01/16/08
Actually a very nice location, quiet and nice. We had 2 adults 2 children in a regular room with 2 beds. You had to squeeze between the beds and the dresser! Very clean though, relaxing, and the staff very helpful and nice. Pool nice, hot tub didn't work one of the days (ice cold). We actually stayed an extra day, and we were the only ones ...
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Needs work
By A Yahoo! Contributor, 10/16/07
This facility needs some work. It was obvious that vacuuming was done very hurriedly if at all. When our toilet overflowed, and we contacted the fron desk, we were handed a plunger. We don't do plumbing.
It would also be better if they offered a continental breakfanst.
1 of 1 Yahoo! Users found this review helpful
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We loved it!
By A Yahoo! Contributor, 09/10/07
Since it's only me and my husband the studio apartments are the best for us, as they are usually only 99/night and if you have AAA then you get an additional 10% off. We like to have the front on the third floor facing the parking lot, but that's just our preference as we think the mountain view is better. This was our second time within a ...
Big, nicely laid out units with kitchens and jacuzzi tubs. The pool and hot tub is awesome. The great room with fire place and flatscreen tv is a great place to hang out.
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spectacular place to be
By A Yahoo! Contributor, 05/15/07
i love everything about this resort. me and my husband stayed here 8 yrs ago on our honeymoon and recently returned on may 13 2007 just for a night away in this beautiful place. it is a relaxing quiet place surounded by beautiful mountian views all around you. it is so sereal. i could stay here forever. i cant wait to return. if i could i would ...
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Best Value Ever!!
By A Yahoo! Contributor, 01/02/06
This place was great for me because I was the only adult able to go over vacation so I went and took 5 kids with me. 4 boys stayed in one bedroom with their own bathroom, the only girl and I slept together in a Murphy bed in the living room and had a seperate bathroom from the boys. The kids took the shuttle bus to and from the Mountain some of ...
What a nice place.they have there own pool coming it will be done in 2006. I will stay there again clean great location,and a great price. STAY HERE
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CUSTOMER SERVICE AT ITS BEST!!
By A Yahoo! Contributor, 11/22/04
We have just returned home from a two night stay at the Rivergreen. I will definitely return. It is very clean and comfortable. However, the very best thing about the Rivergreen Resort is their front desk clerk Alana. I have been in the customer service business for well over 30 years and I will tell you this girl knows her stuff. While we were ...