Loved the room and the restaurant. Amex Platinum upgrade to a wonderful suite. great staff very helpful we all had a wonderful time

The thing that I will remember from this stay was the service. OUTSTANDING! I can not say enough about the staff. All spoke English, and were there to make your stay more comftorable. The food was great too! However, the pool was a bit small yet had a relaxing and luxourious sauna room. I would stay here again!

Location is perfect walking distant to most places in Rome for sightseeing. It is friendly and comfortable with a huge lobby that is welcoming. We travel all over the world and always travel with our son, who is currently 22 months; and at this hotel he was treated like a king. They are very child friendly do not let the lavish decor trick you into ...

Completely overpriced and overrated. Stayed there 4 nights, this is one of the worse hotel I have stayed at (I sleep in hotels on average 100 night per year).

OK, it's been 10 years since my husband and I stayed at the Excelsior, but I came across this site in a search and had to add my post.
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I'm disappointed to see the few negative posts, but our experience was absolutely phenomenal in every way.

Our room was gorgeous and sumptuously decorated. The bed was kings size and the linen was ...

Our room was large but it was not very clean the paint work and walls were very dirty looked like it needed re decorating, the bathroom tiles were very dirty and were not washed or wiped at all
We were very dissapointed as the price was high, breakfast average. Had stayed at a hotel Splendid in Florence wish we had stayed in the same one in ...

This was a wonderful experience. If you get a chance to stay there...do! The rooms are beautiful, the service is courteous, discreet, sublime.

You could not ask for a location that is better as far as seeing the sites. My companion and I walked everywhere. Unsure about the distance to the Coliseum, we mistakenly took a cab but could have ...

i loved everything hated nothing!!! the service was great the food the people the room service dont change a thing i will tell as many people as i can about this!

Maybe my expectation were too high based on what you would get in the US, but for $600/night we got a small room that was beautifully decorated, but not very clean or comfortable. I've seen some users mention the terrific beds and bedding, but we had sagging beds and sheets like you get at K-Mart. They also tried to nickel-and-dime us for ...