This was my second visit. I have stayed in three rooms at this hotel because my last stay we had to switch rooms (giant cockroach ran under the bed...didn't want to sleep with it lurking).

Likes:
Location (great!)
Staff (accommodating)

Dislikes:
General cleanliness
Lots of small broken/damaged elements in room
Outdated decor

Not a good value ...

A gem of a hotel. Clean, Quiet, Comfortable. Very nice hotel staff. All very friendly and helpful. Would we go back again? ABSOLUTELY. It's obvious that the hotel has "a few years" on it but maintenance and housekeeping are on top of their game so the age of the hotel isn't a problem. You will even get to meet Jaws and Jesse (very nice touch to a tropical setting). Thanks BEST WESTERN. You really came through.

this was the worst hotel i have stayed at in many years. our resrvation had been canged somehow and it was a problem until a competent superviser stepped in. we paid a resort fee which was just a rip off. the pool was too hot to refresh and it was scummy and filthy. the tv had a nasty buzz that make it hardly worth having on. the valet parking took ...

I’ve never written a review before but I feel I must warn about this place. It’s not a resort though you do get charged a resort fee up-front that is $7 per day and claims to charge for all of the amenities that are supposed to be included based on their website! It’s only $7, but they still lie and claim that amenities are ...

The tv was broke and the air conditioner was hanging out of the hall and we called and complained and the guy didnt care he said to mess with it! then on the last day we had to check out and check back in because me and my sister split the room price.. well they offered us a room then.. i was eligible for a free upgrade room and they said i wasnt i ...

The hotel room was terrible. There was a hole in the wall at the thermostat. The TV made horrible sounds and was fuzzy at times. Called to complain and the service desk was rude. Gave us really no options for the complaint. The picture on there Internet site must be an old one because the outside did not look as nice! At least we did not stay in the room much since we went to Disney! Had a great time anyways.

The rooms were ok and staff was not fast to help. Busy on the phone during check in, no one ot help to the room.
WATCH THE BS SURCHARGE... $7.95 per night xtra charge mentioned at time of check in for coffee in the room, weight room, pool, etc they forgot to mention this on their list of included features. All parking is empty in front because its valet for extra fees for everyone even guests.

There was nothing at all that I liked about this resort. The first room we were assigned had a strange odor and the bathroom was dirty. Once we were moved our second room wasn't any better but at least it didnt smell and the bathroom was mostly clean.

Getting back and forth to and from our room was also an issue because the elevators were ...

My family enjoyed your stay at the hotel.I loved the smell as you walked thru the front door.It smelled like cinnamon.We stayed on the 15th floor.We had a great view of the fireworks of Epcot.But it was better in the park.I was glad there was bus srvice to the parks.You could walk to Downtown Disney.The rooms were always clean when we got from the parks.The only problem we had was that the safe in our room would not lock.I would stay there again.