The view was spectacular. We had two suites, 3102 and 3103. They both stank terribly of cigarette smoke, and non smoking rooms were requested. We were a group of 6 senior women sharing two rooms (pull out in living room.) I had called from train to notify of late check in. They insisted they were non-smoking rooms. But one had a cigarette burn ...

Hotel has excellent location and view of the falls........ Interior is showing it's age and fallsview whirlpool suite we had definitely needed a make over and new carpets,furniture and a paint job.

This was a FANTASTIC trip and the hotel was phenomenal! I would highly recommend this hotel to stay at. We stayed 3 nights and after I booked I found a cheaper rate online about a week before we left. They also had a hotel deal I failed to notice (view at top of choices on their website). They honored the lower rate and hotel deal when I called ...

This is a fantastic hotel! We have been to the falls a number of times now and this was our favorite hotel. The free breakfast was better than anything that you would have spent money on anywhere else and the daily manager's reception was the best. Just when you were ready for a snack, they put out a spread. Staff was incredibly friendly, ...

These people have absolutely NO customer service skills! And don't try to call and tell them that otherwise you will get YELLED at by the duty manager! I was told that since there was no documentation of the troubles that I went through with them, that basically I was lying. The hotel was nice and the food was good, but I would NEVER recommend this hotel to anybody because of the extreme lack of customer service.

The hotel is great but they've got a tour desk in the lobby that will sell you a tour package for $128 US per person. You get the impression that it's part of Embassy Suites but it's not. It's run by Elite Tours. They will tell you how they can get you through the attraction lines and take you around in an air conditioned bus on a ...

nice hotel awesome veiw of falls they got the best breakfast with veiw

My family and I spent 4 days at the embassy last week, we choose a double Queen suite with a view of both of the falls , let me tell you the suite was on the 16th floor and the view was to die for , very clean as well.
We also had dinner at the keg , first row and again to die for view not to mention that the food was out of this world and the ...

Everything was great but do not take any tour from hotel its very very expensive goto the booth where tram goes to falls its a half a minuite walk from hotel and book your place of interest in less then half the amount what tour desk at hotel charges.however the staff at tour desk are very helpfull and nice.but dnt get carried away wth their sales ...