Unable to go on the beach-due to the beach boys asking you to buy- buy- buy
Managment at the hotel very rude-not wiling to help if you have a problem.
Staff keep on at you just before you are going home for money or cloths
Showers in room dirty.
Entertainment not very good for children

Spent 3 days here while travelling round africa...superb place,full board all inclusive which i generally avoid..but i was pleasantly suprised to excellent service,very friendly staff..great food and i'm normally very picky..good rooms with air con..cant fault it.do try avoid the beach as you are constantly hastled..not the hotels fault though.

it's a good hotel with everything but you think: is this worth the money? its also really loud music from the hotel you sleep next to and from the hotel it self. it stops like at 2:00. so i couldn't sleep. the rest of it is not bad but its not worth the money.

We spent a week at Papillon at the beginning of June and wish we didn't.
The room was pretty dingy, with a primitive shower and a broken mosquito net. The food was poorly cooked, of questionable quality and very repetitive.
The free sports activities consisted of 2 pool tables with one broken pool cue between them and 2 ping-pong tables with ...

Staff were really friendly, food was great and loads of it. Red wine in a cardboard carton stained my mouth blue, but hey ho! Volley ball was addictive, disco was cheesy but fun. Lovely beach, good location. Can't think of a single complaint.

Overall i had a great week at papillon, the hotel was really lovely, with big gardens and plenty of private space for sunbathing. The views from the gardens and the pool of diani beach were truly stunning! Please dont let the beach boys put you off going on the beach, they are really not that bad, if you are firm with them and tell them no, they ...

the food was horrible the beer undrinkable suspect watered down and salt water towash and brush teeth with. friendly staff .watch out for the doctor very expensive even drove me to bank to get money . nice location would go again but not to papillon lagoon reef

We loved it. It blends in so well with the beach and countryside around it, with its palms and thatched roofs. Such a laid back hotel, with good basic evening entertainment. spacious clean rooms and helpful staff. Many happy memories of our wedding there back in September 1992, with Peachy, the entertainments guy, who always kept us moving!! Lovely ...

I got married at this hotel in 2000. and have been going back every couple of years.
The wedding day was out of this world. seperate rooms for the bride and groom the morning of the wedding. ( a traditional kenyan afair, with traditional dancers and music etc. The hotel couldnt do enough to make this day special for us and the wedding photos and ...