Refuse to stay in room 204! It is above the pool and smells like moldy pool. NONE of the bathrooms have vents. There is a grate on the ceiling however, no switch to turn on to remove the exhaust. This room has black mold growing on the walls and ceiling. The bathroom was dirty and no wash cloths. The pool was not working (no heat) and again mold.
I have stayed at alot of fancy hotels and I have to say that this was was very nice. It had alot of restraunts close by - even a Chuck E Cheese for the kids. It was very easy to find. The staff was nice - the room was awesome - beds were soft - very clean. I will definetly stay there again when I visit San Antonio.
We spent 6 nights at this hotel for our family vacation. Very friendly, accommodating staff! Nice and clean place. Having free continental breakfast every morning was an added bonus. Great location for going to Sea World, Alamo, Zoo, Splashtown, etc. Would definitely stay again!
We went to this Hotel for our son's graduation from Boot Camp at Lackland AFB. Our room was very clean, neat and all expectations were exceeded. We had a family suite that made our stay very convenient (we had my mother with us). The best bonus was the breakfast everymorning and a gentleman named Robert who remembered us and our little ...
1 of 1 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Worst Customer Service
By A Yahoo! Contributor, 01/07/08
Hotel Claims to be near Lackland AFB and they are NOT, we paid over $100 in fares to and from the base every day! Ridiculous
This was the worst Holiday Inn Express I have ever stayed in. Will never stay at this location ever again. Awful experience and reghret going.
OVERALL
Service
Cleanliness
Location
Value
review
By A Yahoo! Contributor, 07/28/07
This hotel needs to be inspected by Corporate Holiday Inn. I do not think that they are aware of the poor condition of some of the rooms. Certainly not worth what was charged. We had 2 rooms, the shades in both rooms were stained. In one room, the pattern in the bathroom look like 1 inch mud streaks, there were crickets in our room, we could not ...
Went to San Antonio for nephews BMT graduation spent 3 days here. Hotel was clean. Staff was friendly and helpful. Rooms were spacious. There was 3 adults in my room and there was plenty of space. Room had a microwave and a refrigerator. HUGE bathrooms, would go back just for the showerheads! Very comfortable beds. I actually slept on a sofa bed ...
The hotel was perfect for the kids before we went over to Sea World. Great breakfast, clean rooms and great location. The people were nice and there are plenty of restaurants in the area.