I absolutly loved this hotel! We got a great room with a great veiw and the staff was very kind!! The waterpark was very nice, only i with they had a separate pool. And i wish people didn't pull the fire alarm when there are 7 floors!

the front desk was so slow and not nice. nobody helped out at the pool area. the wasn't great. the people was rude at the restaurant.

We stayed here several years ago and have never gone back. They placed us in a handicapped room (we hadn't requested one and didn't need one) When I questioned the desk clerk the next morning if they were filled up last night I was told they were not. I asked why we were given a handicapped room then and she just shrugged. The room ...

everything was great the people were friendly i really feel i got my moneys worth at this place no where else
in dubuque is so GRAND!!!!!!!!!

We booked a very lovely wedding at the adjoining conference center. That went very well. The hotel is the problem. Check-in is on the second floor, there aren't enough elevators, service was poor. My daughter had the wedding suite for an outrageous price after we booked about 30 rooms and have the conference center! Then they didn't ...

My family was excited to stay here but this was the most overpriced hotel I have ever been to.
This place has the most bizzare design I have ever seen at a hotel. The Front dest is located on the second floor for some reason. There was not enough elevators, waited for long periods the entire weekend we were there. This is a 200 room 7 story hotel ...

We recently celebrated my son's 10th birthday party at Grand Harbor. There were 2 adults and 8 children. The service at the beginning was good. Once we entered the water park, the experience was disappointing. We spent 4 1/2 hours at the park and for three of those hours, the plunge pool and lazy river were closed because there was feces in ...

We wanted to change our reservation date 4 days prior to our arrival . They said they wouldn't be able to do that and we would lose out on the entire room fee. Everyone please read the fine print, They aren't aimed to please!! Sincerely, Out of $150.00 !!

The hotel is nice and clean, but the regisration desk is on the second floor. When we checked there was no one to help us with the luggage. The parking lot was full we had to park next door. There was a train on the other side of the river that is very loud even with the windows closed. Also did not like the air temperature control. It just did ...