I booked the Bridal Suite months in advance of our wedding day, for our Honeymoon. When we arrived, we were informed that the A/C wasn't working in the room. My brand new husband, who is an A/C repair man, said they needed to get someone out to fix it, and informed the manager what he does for a living. She then went on to ask him if he brought his tools with him!!! On our wedding day!!! We got our money back!