I was a guest at the Mainstay in roanoke airport and the management Edward wray was Very disrespectful my church members and I went the weekend April 3rd thru 5th and wasnt please with one of the rooms which wasnt a big problem but my Pastor and I was spoke to very disrespectful by the General Manager Mr Wray he was raising his voice and even got ...

No negatives. Excellent facility and hospitality. I enjoyed the layout of the suites and the amenities available in them. My wife and I look forward to each visit. My preferred place to stay when in Roanoke.

Everything about this place was excellent especially the reservation made by phone to the front desk. The attendant was extremely nice and accomodating and she was on duty when we checked in and remembered our phone conversation. Great deluxe continental breakfast, saved me about fifty bucks( 5 of us ). I'm going to always look for Mainstay ...

If you decide to stay at this facility be prepared to pay extra. We were charged $50 "for moving the furniture". Worst of all nobody informed about these charges and I accidentally detected it. When I approached the manager re. this he started yelling and screaming as if that will justify this. I will never return there.

The service, cleanliness, location (across the street from an airport) were terrible. The walls are so thin you can hear others using the facilities in their bathrooms.

When you complain to the manager, he shouts at you to intimidate so he does not have to reimburse you for the inconvenience of your stay. I never received the refund he promised and they guarantee 100% satisfaction.

Like I said stay as a LAST resort.

This was our first time in a Main Stay Suites. We were IMPRESSED and AMAZED at the suite. Our suite had a separate bedroom and living room along with a full kitchen and it was perfect for us and our 2 young daughters. It is located on the outer perimeter parking lot of a mall. There are several restaurants within 1/4 of a mile away. We will definitely stay here again. The free breakfast was great too.

Being a frequent traveler to the Roanoke Area I'm always searching for the best value for my dollar. HANDS DOWN, the Mainstay is just that! Great staff, wonderful rooms, Oh and FREE FOOD! If your not staying here already, you need to get there!

We always use this hotel for our out of town corporate guests and they love it! The staff is helpful, the hotel is nice and the rooms are clean. This hotel comes highly recommended.