I have stayed at many four star hotel at discounted prices. This is the first time I was treated like steerage from the Titanic. I would not ever recommend any one stay at this establishment. By the way, there is no parking, so you have to pay the hotel to use the parking lot under the hotel. There is metered parking on the streets, but good luck with that. No free internet service either.

We stayed at the Westin in July of 2008. The rooms were very nice and comfortable, location was extremely convenient to Washington Mall. The resturant was a little pricey but found IHOP two blocks away. One suggestion is , we came in thru BMI, do not take the Star shuttle (Pain in the &*%#). A cab ride back to airport was cheaper and 45 minutes less. Would absolutly stay at Westin for return trip.

Rick in San antonio

My room was broken into and the hotel service was deplorable. The hotel manager did not even bother to contact me or apologize. I had to go out of my way just to talk to the operations manager. I have had better customer service at a Super 8. The area is nice though, lots of restaurants nearby, a block from the Ballston Mall and short walk to the Metro. If you're looking for a good hotel experience, pick a different hotel.

Did a Travelocity package which included this hotel.Although its location is rather mundane the hotel makes up for it with value,a modern freshness, cleanliness and courteous staff.The concierge group was very helpful.The rooms are spotless with comfortable beds/bedding.The two big bonuses are the Ballston Metro station a two block walk(18 minutes ...

This hotel has a great location in Arlington near the Ballston Metro subway.
I had asked for and received an early check in. The room was typical to Westin: large, roomy, and comfortable.
The room came with wide screen TV.
Also, a great exercise room with a pool, weights, and exercycles. Staff was helpful and congenial. No drawbacks.
I was in town for a Georgetown alumni reunion, so I did not use the restaurant.

The Gateway doorman is a gem! He seemed to be one of the only people who was actually effective and understood customer service. My stay deteriorated as I entered my room; holes in the duvet, towel rack needing repair, and a dirty makeup mirror greeted me. Reporting problems got some of them fixed, but they could never fix everything during a four ...

My husband and I stayed here with our two children. The first night there were 3 towels in the room. We had to get an additional towel from the pool area so we could all bathe. The bathtub had hair in it and the floor had bits of crackers or cookies on it. The second day we again received 3 towels (even through there were4 left dirty counting ...