Booked a room with a hot tub and sofabed. First it was not a hot tub all it was was a whirlpool and in the bedroom and no sofabed wrong again. I called head office the treated me like they didn't care and talked to me like I was a stupid female The people at the hotel was really nice and willing to help u

My boyfriend , myself and 2 sons have stayed here 3-4 different times. He reserves the room with the same Customer Service Specialist, who is may I mention VERY helpful and curtious! Thanks Quality Inn

We arrived at 5:00 went to get ice for the room on the third floor and was told the ice machine was just reset and would have to go to the 1st floor to get ice. Went out and returned at 10:30PM went to get ice again had to go to the 1st floor for ice. That was minor I guess but when I went to check out and wanted to pay cash for the nights stay I ...

the person on the phone was great and when we look it up online it was just as it was in person. I love that .

The so called Customer Service was terrible, my husband and I stood at the desk for a good 5 minutes before being greeted by a non professionally dressed drug induced female.
During our conversation she had to get the phone and was very short with the person she was speaking to, after a few minutes she asked this person if they needed anything ...