I Stayed in the hotel when it was a real
hotel, It was great.
A. Not given the room I was promised.
B. After repeated attemts my air and mini bar
did not work.
C. Your different soaps and shampoo's were
terrible.
D. The door key worked intermittly because of
the door was bent or warped.
E. Staff at the front desk was helpful ...

The night before we departed for our vacation at the Riu Caribe in Cancun we were notified by our travel agent that the Riu due to a computer error had over-booked 300 rooms. We were made promises by many that never were met. We were relocated to a resort on the East coast of Cancun where the water is rough and difficult to enjoy swimming. We ...

This was our third time at the Riu Caribe and we had been so pleased in the past. This time we were given a room in the basement our first night. The first room we were assigned had double beds (my husband is 6'3") and a dirty bathroom and partially drank cocktails in the room. The next basement room we were assigned had 2 double beds ...

I just returned from a trip to Cancun. I took my whole family to RIU Caribe because I was so impressed with my experience in March at the RIU Jalisco. I was so disappointed in the RIU Caribe. They did not have rooms available with two beds so they gave us rooms with King beds. We were single adults with reservations from Worryfree vacations. ...

My wife and I traveled from Chicago in mid-October for a 3 night all inclusive stay, this was our first trip ever to Cancun. The trip started off sour when we were on our way from the airport to the resort. We got caught in traffic in the Hotel Zone because a huge fight broke out amongst the Mexican construction workers. We counted at least 10 ...

I liked the service everyone was very friendly, although I did feel as we did not tip every waiter we did not get as good as tables (in restaurants) as some. I did not like the fact that there were no NO smoking areas I have two girls and both and me hate smoking and felt the whole place was really smoky. On arrival they showed us our room (also ...

My family in a group of 13 vacationed here for the wedding of my daughter the week of aug 4th thru the 11th.The wedding was very nice and my daughter was happy so that is all there is to that.

As for the hotel the reviews are pretty much on target. The rooms are nice, the hotel is very, very clean and the service from the various employees is ...

We enjoyed our stay here and the food was good. I guess the only thing I would complain about was the air conditioning in our room. It was a little too warm for me.

Everything was great except the food which is a problem in an all-inclusive. Lunch was the same every day and was not good. Dinner was the same every day and not good. We were there during Christmas and the menu did not change. The a la carte restaurant Maria's has a good menu but even tho we all ordered different dishes, everyone was displeased. Other people walked out angry. It is a shame because everything else was good.