the hotel is beautiful and I think the staff is wonderful we have visited three times and had a wonderful time every time we went to the spa and had massages and manicure and pedicures they were wonderful. we are planning on visiting again for the polar express and know that our stay will be wonderful I can't believe some of the revies that I ...

Our two night stay at the hotel was excellent. Its about a 1 1/2 hour drive up to Whitefield and well worth it. The room (306) was great, with a beautiful view of the mountains.

Everything from the service to the food was superb! Kudos to the staff and management for making our trip so personal and comfortable! Classy old-school hotel with the comfort and warmth of home!

What a great place for a weekend getaway! We will certainly be returning!

A truly grand old hotel that has been "mostly" saved but if they don't get their act together the windows will be boarded up within a decade. Of course, this is an historic hotel so you should take this into account and we did. Food is of average quality at a premium price. The "regular" staff is very friendly, apologetic ...

It is really bad, it has regular hotel rooms that over changed and the food needs lots of work to it.
It has regular hotel rooms...It looks like they went to big yard sale for the furtune there rooms, with no real thing to come back to.
The service is really bad and no,one happy working their either, no, has cpr and first aid trainning if ...

A beautiful hotel with amazing views and grounds. Simply horrible service the entire week.

The restaurant staff were completely inept. Our first dinner took three hours for pub food. When they admitted they "forgot" us, the manager just shrugged it off. Room service the next evening for my two tired children was a disgrace. It ...

We visited in the off season specifically to enjoy the quiet and enjoy the Spa.

All of our treatments were well done and professional. The only negatives we could say was that they were having trouble with the computer system and the management did not think quickly enough to solve the issue so we were left to standing around akwardly for quite ...

The service was excellent due to the attitude of the employees. It was like traveling back in time. All of the people were extremely friendly;the front desk,room attendants,waiters,waitreses,bar tenders, and baggage attendants.
The food and beverages were excellent but overpriced.
Outdoor pool and indoor pool were in excellent condition. The ...

Nice looking hotel. You seem to come up on the hotel, not a grand arrival, but none the less, quite imposing when you do see it for the first time.

This is where the grandiose-ness ends...

Food is passable, not good, even in their "dining room".

Service is deplorable, friendly enough, but generally clueless and disorganised. I ...