My wife and I were enjoying our stay there. The hotel was clean and the rooms were comfortable. We were happy with our stay there.
However, that all changed after we checked out of the hotel. About two hours after we checked out, my wife realized she didn't have her Hawaiian Heirloom solid gold bangle on her wrist. She left it at the hotel. ...

If you do check in late at night and you are tired, make sure you read the fine prints.

I booked over the phone and when I got there, I found out that they spelled my name and address wrong, did not have the room I asked for when I did the booking available, and added one more day to my stay on their own (I missed this number on the check in ...

staff is very nice and helpfull, they seem to try everything to satisfy one. Housekeeping is very clean and friendly. The breakfast was incredible. The hot tub area was very calming.

The price is right, The service is great, rooms very clean, Breakfast is great. only problem was a front desk person Valery, was very loud and rude, needs better grooming to work at front desk.

the hotel was okay. the room faced a busy street. front desk was bad. no view from the hotel to ocean. i wouldn't stay here again
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The rooms facing the streets are quite noisy, and customer service is horrible.

Absolutely no view of the ocean from the hotel.

Horrible customer service. 30 min. to check-in and 40 min. to check-out (with online reservation).

They overcharged my bill, and never apologized, and never returned my calls. I finally called my credit card company to settle the issue. I will NEVER stay at this hotel again.

Don't stay in Monterey. Its way over priced.
This is just a typical Holiday Inn Express, but its only minutes from the beach and the location is nice and quiet.

This was also my first time staying at an Holiday Inn Express. The pictures you see of the hotel are true and accurate. Our room was clean and very nicely decorated. The breakfast was great despite not having any cinnamon rolls for the past month. The staff was very helpful and quickly responded to my requests for extra pillows and other stuff. ...

This place passes the clean test and the staff is very friendly and willing to please. Also, it's close to the California State University of Monterey Bay.