When I arrived at this hotel I thought I had picked the right one. Valet was awesome, front door greeters were great, front desk staff was awesome, bellman were awesome......Then........I had a package sent to the hotel, no one knew where my package was, I did find the Ups Store and they had no clue where my package was, which was received the day ...

The hotel is very nice; I see why they earned a 4-star rating. It is very close to Busch Stadium, the Edward Jones Dome and Laclede's Landing. I was very happy with the price I paid, because I went through priceline.com and I saved about 40%. They have there own parking garage, but it is an additional $14 charge and it's open to everyone, ...

This is a pretty hotel and that's the only nice thing I can say. Rude service, things not in the room that were assured we'd have. Also during check in it was a bad sign as another lady was asking for the number of another hotel.
We arrive with swimsuits in hand and ask for directions to the pool and get there it's out of service - could no one tell us that? I could go on and on.

Upon check-in (by some girl who didn't speak English), we were told the wrong elevators to use. They didn't even go up to our floor. The front desk girl never told the bellman our room #, so he couldn't bring us our luggage. So, after two trips back to the front desk, we knew proper elevators and our luggage was on its way. However, as ...

My mother was in town for a parents as teachers convention/conference. We came to visit her and the kids. She brought the grandchilden she is raising.
She and the children were treated poorly by the staff. The concierge was an old, unfriendly woman who actually snapped at mom when she asked for her assistance. The room was overpriced. The room ...

We stayed in the Suites Hotel across the street from the Grand. It's a remodeled hotel from the 1920s, and has a fantastic lobby. The room seemed tight at first glance, but was quite functional. The pool is located at the Grand Hotel, and the Suites guests have access to it.

I and friend stayed here for one night only on a Saturday night. We came down to watch the Brewers play the Cardinals for a sold out baseball game. First of all I was impressed on how easy it was to find and the service was very helpful even though there was a little bit of a long wait to check in. This hotel is really clean and the beds are ...

I stay here annually during one of the busiest events of the season, the Joyce Meyer Ministries "Women's Conference" when virtually everything is sold out 6 months in advance. The only reason I don't reserve a room when I check out for the following September in because they won't let me. In addition to comfort and ...

I LOVE THE SERVICE,THE ROOM WAS A 10,IF UCUM2 THE LOU U GOT 2 GET A ROOM,ALL MY RIDER ITS A MUST.XXXBOGUSBOYZ4LIFE